Customer Service Postal
Resume:
Faisal Dasti
***********@*****.***
Professional with 10 years of business management and customer service experience. Eager to join a dynamic company to manage financial activities and collaborate with different teams. CORE COMPETENCIES
Management Strong Customer Service Interpersonal Skills Detailed Oriented Empowering Leader Creative Decision Maker
PROFESSIONAL EXPERIENCE
Owner & Manager
January 2006 - August 2016
Postal Place
● Started mailing and shipping business to provide customers with more shipping options and products
● Created financial statements, maintained administrative records, reconciled company’s bank accounts and budgeted company expenses
● Analyzed and maintained store inventory, conducted bi-yearly audits and implemented pro-active strategies that reduce expenses by 50%
● Developed promotional activities that grew annual revenues by 40%
● Introduced innovative tracking system that increased customer satisfaction within six weeks of implementation
● Organized and managed recruitment and training programs to acquire, develop, and retain high-performing personnel
● Store was honored among the top 100 mailing and shipping stores in the US and Canada
Senior Manager
December 1993 - March 2011
Costco Wholesale Inc.
● Managed 200+ cashiers and merchandisers
● Oversaw the scheduling and shift coverage for each employee
● Managed employee performance and monitored their sales activities at the cash register
● Resolved conflicts and conducted weekly meetings to discuss new products and services
● Collaborated with other departmental managers to strategies the smooth running of the warehouse
● Chaired monthly status update meetings attended by regional and international managers
EDUCATION
Bachelors of Arts in Graphic Design
University of Maryland, Baltimore County
Graduated June 2002 with 3.6 GPA
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