Customer Service Data Entry

Thobeka Wendy khumalo

Bhekuzulu Dr, Area, Inanda, Durban 4359

Cellphone number:073******* or 078-*******: ***************@*****.*** PROFESSIONAL SUMMARY

I have the drive and motivation to do my very best every day. I have excellent communication and customer service skills and a friendly outgoing personality and enjoy interacting with people, I think fast on my feet and am reliable and dependable. I do my utmost to be a professional and deliver work of good/excellent standard SKILLS

● Interpersonal Skills

● Solutions driven

● Planning

● Task prioritization

● Teamwork

● Customer satisfaction

● Microsoft Office, Microsoft word

● Problem-solving

● Customer Service driven

● Negotiation Skill

● Phone Etiquette

● Data Entry

EDUCATION

Amaphisi High School Matric Certificate

Mourema Computer Training Certificate

Impact Sourcing Academy Certificate

WORK HISTORY

COLLECTIONS CONSULTANT

RL DALY INCORPORATED – MOUNT EDGECOMBE

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating, and coordinating with internal departments.

• Other duties as assigned.

COLLECTIONS CONSULTANT

MBD INCORPORATED – UMHLANGA

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources. CUSTOMER SERVICE CONSULTANT

ISON XPERIENCES – UMHLANGA

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support REFERENCES

Ms Helen Reddy

Team Leader (ex)

RL Daly Incorporated

Mr Saneliswe Nondalane

Team Leader

MBD Credit Solutions

Mr Orie Ori

Team Leader

Ison Xperiences

(Contact details to be furnished on request)

Contact this candidate