Service Representative Care
Resume:
Kelley Markwardt
adtcwa@r.postjobfree.com
OBJECTIVE
Obtain a position as a customer service representative where I can effectively utilize my expertise to ensure quality customer satisfaction. PROFILE
Highly enthusiastic customer service specialist with excellent communication skills. Demonstrated ability to multi-task in a high-pressure environment while meeting or exceeding individual and team goals.
WORK EXPERIENCE
Block Brewing, Howell, MI August 2014 – February 2017 Waitress and Trainer
• Provided enthusiastic, high quality service to all dining customers
• Responsible for opening and training new hires for server positions
• Coached waitstaff, bartenders, and hosts on rotating menu items
• Assisted guests with making menu choices
Quicken Loans, Livonia, MI March 2005 – June 2008
Closing Care Representative
• Coordinated mortgage closings with all involved parties
• Scheduled mortgage closings with clients and title companies
• Reviewed all numbers and terms of loan
• Explained in detail the actual closing process
• Communicated closing specifics including required attendees, needed documentation and funds (if necessary)
• Resolved questions and problems associated with clients’ loans
• Interacted with mortgage bankers, processors and title companies, providing updated status of loan closing
• Resolved issues that arose during the actual closing
• Assisted in new team member training process
South Lyon Hotel, South Lyon, MI July 2000 – June 2008 Waitress and Trainer
• Provided enthusiastic, high quality service to all dining customers
• Trained new hires for server position
• Catered banquets and large parties
COMPUTER SKILLS
Microsoft Word
Microsoft Outlook
Multiple industry-specific databases
EDUCATION
Oakland Community College
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