Service Representative Care

Kelley Markwardt

******.******@*****.***

248-***-****

OBJECTIVE

Obtain a position as a customer service representative where I can effectively utilize my expertise to ensure quality customer satisfaction. PROFILE

Highly enthusiastic customer service specialist with excellent communication skills. Demonstrated ability to multi-task in a high-pressure environment while meeting or exceeding individual and team goals.

WORK EXPERIENCE

Block Brewing, Howell, MI August 2014 – February 2017 Waitress and Trainer

• Provided enthusiastic, high quality service to all dining customers

• Responsible for opening and training new hires for server positions

• Coached waitstaff, bartenders, and hosts on rotating menu items

• Assisted guests with making menu choices

Quicken Loans, Livonia, MI March 2005 – June 2008

Closing Care Representative

• Coordinated mortgage closings with all involved parties

• Scheduled mortgage closings with clients and title companies

• Reviewed all numbers and terms of loan

• Explained in detail the actual closing process

• Communicated closing specifics including required attendees, needed documentation and funds (if necessary)

• Resolved questions and problems associated with clients’ loans

• Interacted with mortgage bankers, processors and title companies, providing updated status of loan closing

• Resolved issues that arose during the actual closing

• Assisted in new team member training process

South Lyon Hotel, South Lyon, MI July 2000 – June 2008 Waitress and Trainer

• Provided enthusiastic, high quality service to all dining customers

• Trained new hires for server position

• Catered banquets and large parties

COMPUTER SKILLS

Microsoft Word

Microsoft Outlook

Multiple industry-specific databases

EDUCATION

Oakland Community College

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