Customer Service Worker
Resume:
Evans AmpofoTwumasi
Boston, MA *****
*************@*****.***
· Keen understanding of conversions, standard measurements, portion sizing and food cost control
· Proper knowledge of cooking techniques, seasoning principles and the use of effective heat
· Ability to follow and execute recipes to specification
· Great knife handling, cutting techniques and fabrication skills
· Exceptional miser en place, organization and working with time constraints
· Food safety, sanitation, and proper hygiene for handling and storing food Willing to relocate to: Boston, MA - Hyde Park, MA - Massachusetts Authorized to work in the US for any employer
Work Experience
Greek house executive chef and Sous Chef 11/1-2021 To 05-13-2022 Boston, MA 02136
Greek House Chefs - Kansas City, KS
November 2021 to June 2022
• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training, and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating, and delivery
• Identifying and introducing new culinary techniques
• Preparing meals and completing prep support as needed
• Preparing meals and food to meet the specifications of guests in a timely manner
• Properly measuring kitchen ingredients and food portions
• Ensuring kitchen staff adhere to set standards, procedures, department rules, and sanitation requirements
• Using kitchen knives and equipment such as grills, ovens, steamers, and warmers in food preparation
• Managing the kitchen inventory and ensuring supplies are fresh and of high quality
• Ensuring proper food temperatures when cooking and proper storage afterward
• Keeping the workstation and kitchen equipment clean, organized, and sanitized
• Taking charge of kitchen opening, closing, and other side duties as directed by the Executive Chef Pitmaster/Chef
Showtime BBQ
May 2021 to June 2022
· Ensures meat is smoked to perfection and ready for service.
· Train and mentor cooks on proper cooking and plating techniques.
· Develop menu and help manage food costs and food waste. New England Aquarium: Culinary Art Banquet cooks
July 2018 to May 2021
· Cleans food preparation areas as determined by law and company policy
· Prepares foods to the specifications of the client
· Prepares food before the arrival of guests
· Makes adjustments to food items to accommodate guests with allergies or specific diet concerns
· Manages other employees in the kitchen
· Acts as liaison to front-of-house employees to ensure proper food service temperature
· Seasons food according to recipes or company needs
· Orders ingredients and spices as needed
· Operates various kitchen appliance such as a blender, oven, grill, or stand mixer
· Portions, arranges, and garnishes food based on client preference
· Assists other cooks during the food assembly process
· Devises new recipes
· Estimates expected food consumption and organizes preparation
· Keeps records and accounts of food purchases
· Orders new menu items for specials or cheap deals
· Butchers and cooks animal meat based on the restaurant atmosphere
· Meets with customers to ensure a great meal experience
· Prepares any necessary sauces or accompaniments before meal service begins
· Stays open until the last customer leaves
· Offers a creative menu to compete with other local restaurants
· Cleans up after business hours
· Communicates with owner about how to improve meal service
· Alters dishes based on consumer suggestions or requirements
· Responsible for quality of food prepared and served
· Stock and maintain sufficient levels of food products at line stations
· Maintain kitchen to meet or exceed the Health Department standards for cleanliness, sanitation and food handling
Prep Cook
North Italia - Austin, TX
September 2017 to June 2018
· Prep foods for cooking and serving
· Store supplies and goods in kitchens or storage areas
· Maintain kitchen to meet or exceed the Health Department standards for cleanliness, sanitation and food handling
Dishwasher / Prep Cook
P.F. Chang’s China Bistro - Boston, MA
January 2015 to December 2017
· Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
· Clean tableware; maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
· Clean food preparation areas, facilities, or equipment, place clean dishes, utensils, or cooking equipment in storage areas.
· Store supplies or goods in kitchens or storage areas, sort and remove trash, placing it in designated pickup areas, remove trash, sweep or scrub floors. Laundry Attendant / Housekeeping
Langham Hotels - Boston, MA
January 2013 to December 2016
Line Cook
Stop and Shop - Roslindale, MA
January 2009 to December 2012
· Strategically prioritize, plan, and coordinate projects to ensure on time, on requirements-compliant completion while maintaining high quality standards.
· Apply organization skills toward preparing various hot food items foe packaging, maintaining and updating workstation, preparing and presenting food contains, and ensuring temperature of packaged food items.
· Track all aspect on of assigned HACCP procedures, and diligently oversee supply to ensure displayed foods are replenished as necessity.
· Facilitate accurate labeling and proper rotation of food products kept in kitchen, integral to ensuring safety and Regulatory compliance.
Food Service Worker
Beth Deaconess Medical Center - Boston, MA
January 2005 to December 2008
· Planned and coordinated multiple simultaneous projects to maximize efficiency and achieve critical timeline, with an emphasis on preparing patient meals per request cards, preparing special trays kosher low bacteria, and properly entrees.
· Monitored and replenished stock items, ensures proper temperature of food items for storage, and complied with established sanitation procedures for food preparation areas and documentation. Education
Culinary school chef in Culinary Arts
Auguste Escoffier School of Culinary Arts - Austin, TX August 2017 to 2022
High school diploma or GED
Skills
• Leadership
• Restaurant experience
• Hospitality management
• Hospitality
• Culinary Experience
• Food Safety
• Catering
• Kitchen Management Experience
• Banquet Experience
• Food Preparation
• Project Coordination
• Kitchen Experience
• Cooking
• Restaurant Management
• Meat Cutting
• Supervising Experience
• Profit & Loss
• Labor Cost Analysis
• Inventory Control
• POS
• Microsoft Office
• Pricing
• Meal Preparation
• Conflict management
• Chef
• Baking
• Microsoft Excel
• Computer skills
• Microsoft Powerpoint
• Communication skills
• Accounting
• Purchasing
• Laundry
• Cleaning Experience
• Merchandising
• Forecasting
• Kitchen management
• Microsoft Word
• Cost control
• Sanitation
• HACCP
• Management
Certifications and Licenses
ServSafe
Food Handler Certification
Assessments
Work style: Conscientiousness — Familiar
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Cooking skills: Basic food preparation — Familiar
October 2020
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar
Customer service fit — Familiar
December 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Customer service fit — Familiar
December 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Customer service fit — Familiar
December 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Familiar
July 2021
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Familiar
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Food service fit: Crew member — Proficient
November 2020
Measures the traits that are important for successful food service crew members Full results: Proficient
Restaurant manager — Completed
October 2020
Managing restaurant staff and meeting customer expectations Full results: Completed
Work motivation — Completed
June 2021
Level of motivation and discipline applied toward work Full results: Completed
Bartending — Completed
November 2020
Understanding, pouring, and mixing drink orders
Full results: Completed
General manager (hospitality) — Completed
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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