Customer Service Crew Member

OBJECTIVE:

To obtain a responsible, challenging, and rewarding position that will provide growth by adding new experience to my professional background while attending college.

EXPERIENCE:

The Royal Hawaiian Resort – Waikiki Beach, Honolulu, HI October 2018 – November 2018

Temporary Bellman

Provided bell and luggage services while at a 90% or higher hotel occupancy.

Represented the hotel as the first line of greeting and Aloha for guests.

Collaborated with hotel management and associates to maintain luxury services and standards during the most challenging hotel strike in Waikiki history.

Utilized excellent customer service skills to ensure ultimate guest satisfaction.

Provided suggestions upon request and answered questions about Honolulu attractions.

Duke’s Restaurant – Waikiki Beach, Honolulu, HI August 2014 – November 2018

Server

Provided an excellent dining experience through prompt, attentive and friendly service.

Utilized suggestive sales techniques to increase restaurant revenue.

Memorize, describe, and promote food and drink menus

Answered questions about the menu and made recommendations.

Diligent in taking orders and food running.

Working and communicating with team members to exceed guest expectations.

Potbelly, LLC, Phoenix, AZ September 2013 – July 2014

Cashier

Greeted customers and provided information about the menu.

Engaged in friendly conversation with customers in line.

Operated cash register: handle, balance and follow all cash handling procedures.

Worked multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager.

Restocked food line, chips and cooler.

Processed catering orders and prepared take-out food.

Cleaned tables, counters, floors, bathrooms, kitchen and utensils; take out trash.

Effectively handled customer comments, complaints and issues by always providing exceptional customer service.

Rita’s Water Ice, Alexandria, VA Summer 2012

Cashier/Crew Member – Seasonal

Prepared a variety of custard and flavored ice for customers.

Responsible for cash and credit sales transactions.

Provided excellent customer service to ensure customers had a satisfying experience.

EDUCATION:

Kapi’olani Community College – Presently attending

Accelerated Learning Center, Phoenix, AZ – High School Diploma, May 2014

SKILLS:

Microsoft Word, Excel, PowerPoint, Internet Research, Clerical, Customer Service, Food Service

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