Nursing Assistant Health Worker

PROFESSIONAL SUMMARY

Simone Goss

Loganville, GA 30052 860-***-****

**********@*****.***

Knowledgeable and dedicated Administrative

and Mental health Counseling professional with

extensive experience in the customer services

industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients/patients. Motivated to maintain

customer satisfaction and contribute to company

success. Specialize in quality, speed and process

optimization. Articulate, energetic and

results-oriented with exemplary passion for

developing relationships, cultivating partnerships and growing businesses.

SKILLS • Customer services • Client Advocacy

• Courteous with Strong Service

Mindset

• Effective Verbal and written

• Customer Data Confidentiality

• Communication

• Team Management

• Critical Thinking

• Microsoft Office and windows operating

• Teamwork and collaboration

WORK HISTORY : Logistics Coordinator 09/2019 to 7/2022 S & J logistics LLC/ Hartford CT

● Listen to customers, understand their needs, and resolve customer issues

● Communicate and coordinates with other departments and partners in order to fulfill customers needs

● Coordinating transportation providers to ensure prompt and proper movement of shipments

● Responding to customer inquiries and referring clients to the proper channels

● Reviewing purchase orders and shipping documents to ensure accuracy

● Making special shipping arrangements as necessary

● Tracking and fixing shipping errors

● Preparing bills and invoices

● Developing process that makes the supply chain more efficient and organized MENTAL HEALTH WORKER 01/2011 to 07/2021 Trinity Health Of New England Hartford, CT

● • Delivered individualized counseling services to clients working through

● issues such as mental illness, abuse, trauma and domestic violence.

● • Evaluated patients based on mental and physical parameters discovered

● through interviews and standardized assessments.

● • Complete documentations, and setup intervention treatment plans of

● mental health disorders with families, adults and children

● • Assist with parents and caregivers and assisted in training incoming staff in

● line with client's individualized treatment and behavior reduction protocols

● • Effectively communicate with parents and caregivers regarding client

● progress as instructed by the Board-Certified Behavior Analyst

● • Documented client progress in confidential files.

● • Maintain a clean, safe, and organized work and therapy environment. NURSING ASSISTANT 05/2005 to 01/2018 Saint Francis Hospital/Trinity Health of New England HARTFORD, CT

● • Secured patient information and maintained patient confidentiality by

● completing and safeguarding all medical records.

● • Provided activities of daily living by assisting with serving meals, feeding

● patients as necessary and ambulating, turning, and positioning patients;

● and providing fresh water and nourishment between meals

● • Documented patient symptoms, medical histories and current medications.

● • Documents actions by completing forms, reports, logs, and records

● • Maintains work operations by following policies and procedures

● • Serves and protects the hospital community by adhering to professional

● standards, hospital policies and procedures; federal, state, and local

● requirements; along with JCAHO standards

● • Updates job knowledge by participating in educational opportunities,

● reading professional publications, participating in professional

● organizations, and maintaining licensure

EDUCATION Bachelor of Health Science Concentration Human Studies 05/2018 Goodwin University, East Hartford, CT

Associate of Science General Science 05/2011 Capital Community College,

. Hartford, CT

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