Resume

Nolan Brooks

Washington, UT. *****

435-***-****

adtcv2@r.postjobfree.com

Employment Experience

Dec 2021 – Present Operations Manager - Camping World RV

St George, UT – I maximize installation sales and service fees through ensuring quality, timely product installations and repairs striving to deliver customer satisfaction by building rapport and aiding every customer. I supervise daily service department activities and service department personnel. I train employees on new products and safety procedures, review work schedules, monitor technician productivity and labor control reports along with customer letters and comments. I track monthly departmental results and review the departmental budget with the Service Manager. I assure productivity standards are met and a safe work area for customers and coworkers is provided.

Aug 2021 – Nov 2021 Project Manager Outside Sales - Bath Planet of St. George

Washington, UT – By means of CRM lead generation and conversion programs I contact new and existing customers to discuss project goals and needs, emphasizing the features of relevant products to highlight how they would solve customer problems. Applying strong presentation skills, product knowledge and innovative thinking I answer client questions about the company’s products and services while developing solutions that meet the unique needs of each client’s goals and expectations. By applying a “one stop close”, direct-sales process and providing a wide variety of products and/or services to my clients I meet and exceed individual/team goals and the organization's business objectives. I negotiate all prices and terms and prepare sales and workorder agreements collaborating with colleagues in many different sectors of the company. I also maintain contact lists and follow up with customers to continue relationships.

Jan 2019 – July 2021 Sales and Marketing Director - Deck Solutions

Beltsville, MD – I managed a team of sales professionals in a territory that produced $4+ million in annual revenue sales. In my first few months in this position, I developed marketing processes that promoted, fostered and educated potential customers on company products, benefits and practices greatly increasing the company’s sales market in the area. I developed and implemented sales training guides, conducted corporate level sales improvement classes and established customer awareness and enhancement programs. I created and managed company pricing and sales guides, company protocols regarding customer sales, service and marketing along with after-sale follow-up procedures. I implemented sales strategies and established product and/or service demonstration procedures in order to meet individual/team goals and the organization's business objectives. I managed and conducted all virtual or internet sales for the corporation

Nov 2017 – Nov 2018 Sales Professional - Camping World RV

St. George, UT – I worked as an RV sales associate to potential customers, conducting effective demonstrations and walk-through presentations. I was committed to a low-pressure, high integrity approach with each customer, listening to their comments, answering their questions, and helping them find the vehicle that met their needs and price range. I would coordinate financing and process all sales contracts. Effective follow-up was essential through computer and communication skills, always promoting a top-notch high-quality customer experience before, during and after the sale. With my ability to negotiate and close the deal I was able to stay at the top of the sales goals each month.

Apr 2013 to Oct 2017 Logistic Specialist - Pinnacle Fleet

Cedar City, UT – I was a subcontractor for Pinnacle Fleet of Elkhart, Indiana. I managed some of the logistical needs of the company to ensure recreational units are scheduled, picked up from factories and delivered to awaiting dealers within predetermined timelines from Riverside, California and Dallas, Oregon to various locations around the United States. I was responsible for the contact, scheduling and delivery of products under my responsibility through coordination with dispatch, shipping and receiving organizations. I also managed and maintained transportation and shipping records required by DOT and other federal departments and coordinated with outside agencies to necessitate those documentation needs.

Sep 2012 to Mar 2013 Contractor Pro Desk - The Home Depot

Cedar City, UT – I worked at the Contractor Pro Desk. This job involved assisting building contractors with bids on materials needed for various construction projects. These projects could be anything from putting in a fence to building an entire house. My job was to interpret their blueprints and help them decide material quantities and then provide the contractor with a bid on the needed materials. I would then process the order and arrange for either pick up or delivery of purchases. I also assisted walk-in customers with home improvement projects to help them decide what the best course of action might be for them to get the most for their money. Expertise in the construction business was a must for this job. All bids were completed on the computer using a variety of programs to help meet the customer’s needs.

Military

1976 - 1986 USAF

I served my country faithfully and with distinction for 10 years and received an Honorary Discharge.

Education

1990 B.S., Technical and Retail Sales

Weber State University Ogden, Utah

Strengths

●High energy with a “sense of urgency” and a “take charge” attitude

●Excellent communication, presentation, and interpersonal skills

●A demonstrated ability to operate with grace under pressure

●MS Office skills

●CRM (Salesforce) experience

●Able to communicate with multiple layers of organizations, including senior leadership

●Through a constant presence, becomes aware of changes in customer’s organization and alters sales plan accordingly

●Team player with high level of influence and strong management skills. Able and willing to be assertive when necessary

●Able to recognize the various stages of opportunities and buying signals. Can effectively trial close as well as close for the customer’s commitment

●Operates comfortably with minimal planning; drives through to the finish line despite obstacles.

●Ability to understand the nuances of managing a project from start to finish, including delivery, set-up, site and design issues while maintaining margins

●Well organized, able to handle multiple tasks at once

●Excellent English oral and written communication skills

●High level of energy and self-motivation

Volunteer Experience

I was the Enoch City Utah Citizen Corps chair, Emergency Operations Center Logistics Section Chief and an active CERT member. I also served as the Enoch CERT Coordinator, CERT training collaborator, County Citizen Corps board member, Local Emergency Planning Committee (LEPC) and as Iron County Preparedness Expo Promotion Chair. I was also an active member of the State Region 4 (Iron, Kane, Washington, Garfield and Beaver counties) Citizen Corps Council and a qualified CERT Train the Trainer.

I served in the Boy Scouts of America as a Scout Master and Scout Committee Member in my Church organization for over 30 years assisting multiple young men in achieving their Eagle recognition.

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