Customer Service Secretary

Mൺඋ ൺඋൾඍ Jඈ ඇ-Pඈඍ ൾඋ

**** ****** **, ****** ******, Louisiana 70517 337-***-**** *************@*****.*** Secretary I, 01/2015 to Current

Lafayette Parish School System – Lafayette, LA

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Assist customers in person and by answering questions, responding to inquiries and handling telephone requests.

Verified data integrity and accuracy.

Copied, logged and scanned supporting documentation and placed all information in client files. Performed initial client fingerprints and background checks to begin hiring process. Inschool Suspension Facilitator, 05/2011 to 01/2015 Lafayette Parish School System – Lafayette, LA

Performed initial student assessment and analysis to begin in postive behavior process. Copied, logged and scanned supporting documentation and placed all information in students files. Developed new behavior intervention for students to process for principal evaluation which resulted in marked behavior performance and improvement.

Verified data integrity and accuracy.

Responded to postive behavior plans with parents via telephone and email and effectively answered questions and inquiries.

Responsible for mananging a classroom to students that required behavior implemented tools . Ministry Teacher, 01/2008 to 09/2012

Crossroads Church..a New United Methodist Community Of Faith – Breaux Bridge, Louisiana Assisted in developing the understanding of God in the young mind of kids. Taught multiple ways in helping kids to draw a closer relationship with God regardless of thier intellectual or emotional disabilities.

Encouraged kids to pray, while guiding them to learn and understand the bible with special interests to fully know and pursue God's teaching.

CAT Classroom Assistance Team, 01/2007 to 08/2011

Wඈඋ H ඌඍඈඋඒ

Lafayette Parish School System – Lafayette, LA

Worked directly with social workers, principals, teachers and students collecting data, discussing strategy plans and implementing them in correting behavior issues in students. Arranged accommodations and behavior plans to get students to respond with a more postive behavior and attitude so they may input more focus on thier school work and studies. Responded to social workers requests via telephone and email and effectively answered questions and inquiries.

Verified data integrity and accuracy.

Copied, logged and scanned supporting documentation and placed all information in students files. Analyzed departmental documents for appropriate distribution and filing. Demonstrated awareness of liability issues by handling all matters according to rules and specifications. Entered detailed information on sensitive documents implementing behavior pattents, outcome of behavior plans and etc..

Teacher, 08/2006 to 12/2008

St John's Chrisstian Acadeemy – Breaux Bridge, Louisiana Created Bible Lesson plans and taught the Abeka curriculim engaging students in all lessons and activities

Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Developed and implemented classroom routines to address varying student needs. Developed program to work with students and increase interest in higher learning. Fostered team collaboration between students through group projects. Collected, analyzed and tracked data on student progress. Enforced the school's student discipline code to deal with problem situations. Planned, implemented, monitored and assessed classroom instructional program. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Taught multiple subjects to students with intellectual or emotional disabilities. Created an enjoyable and interesting learning environment for students all grade levels each year. Cooperated with parents to support students' learning and healthy development in school and at home. Account Executive, 03/2000 to 10/2005

Stuller Settings Inc. – Lafayette, LA

Stayed up to date on changing industry and product standards and trends related to suited accounts. Maximized revenue by servicing accounts and proposing new products and services to established customers.

Built and strengthened relationships with new and existing accounts to drive revenue growth. Presented key decision-makers with new and updated account strategies. Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.

Reviewed accounts monthly to monitor and track customer satisfaction and complaints. Asked appropriate open-ended questions to discover prospect needs and requirements. Generated seasonal creative pitches for clients targeting various consumer groups. Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.

Maintained a high level of understanding of industry standards and trends. Created and delivered innovative, strategic marketing programs for clients with a focus on events, digital marketing and social media.

Articulated and demonstrated product concepts and offerings to clients in terms that were easily understandable.

Asked appropriate questions to identify prospects' needs and pinpoint the solutions that would be the best fit.

Delivered high level of service to clients to both maintain and extend the relationships for future business opportunities.

Built and maintained positive relationship and contacted customers as soon as issues arose to immediately find resolutions before problems escalated. Met and exceeded service level goals by identifying and achieving standards and expectations. Customer Service Represenative, 02/1994 to 05/2000 West Corporation – Breaux Bridge, Louisiana

Diploma: General Studies

Southern University And A & M College - Baton Rouge, LA Earned more than 40 credits

Diploma: 1992

Breaux Bridge High School - Breaux Bridge, LA

Eൽඎർൺඍ ඈඇ

Contact this candidate