Customer Service District Manager

GREGORY WILSON

Crete, IL *********@*****.*** 779-***-****

Seasoned & Astute District & Regional Manager

Project Management • Strategic Planning & Tactical Execution • Retail Operations

Multifaceted visionary leader demonstrating stellar record in driving market share in the assigned geographic area, keeping in line with profitability goals and objectives. Demonstrate expertise in planning and maintaining work schedules, upholding policies and procedures, performing customer service activities, inventory management, team building, and employee relations. Expert ability to support and oversee all phases of field operations within a specific region through information, communication, teamwork, and training & development of new team members. Provide one on one leadership and training for all staff teams in the regional area while also stressing the importance of career development. Monitor competitive threats and opportunities in the market space, identifying emerging trends, fostering effective communication with colleagues to steer optimal growth.

oCurrently providing oversight for Michigan, Minnesota, Wisconsin, Illinois, Indiana, Ohio, and Iowa. Strong sales professional skilled in Store Management, Multiunit, P&L management Recruiting, and Inventory control.

oWell-trained to oversee all facets of mission-critical projects from inception through execution, identifying and securing necessary resources, equipment, and staff to meet project deadlines and budgetary constraints.

Signature Strengths:

Training & Development • Competition & Trend Analysis • Sales & Marketing Planning • Branding • Territory Management/Expansion • Product Knowledge • Program Management • Continuous Process Improvement • Leads Generation & Prospecting • Complex Negotiations • Vendor Management • Client Relationship Building • Budgeting & Cost Control • Merchandizing • ROI & Revenue Growth • Business Development

Professional Experience

Batteries Plus

Director of Sales and Operations January 2022 to Present

Recruited to provide oversight for top-performing teams through coordinating training and development programs while driving optimal customer service, sales, and business goals. Managed 13 corporate locations throughout Chicago and Wisconsin as well as partnered with franchise owners within the territory.

Rebuilt a struggling management team in the market. I did this by identifying internal candidates as well as outside recruiting. Filled all management roles as well as 31 sales positions.

Grew sales and services within the market by Training the team to be a more sales focused while maintaining our service side of business .

Cycle Gear (Comoto Holdings) 2013 – 2021

District Manager

Overview: Recruited to provide oversight for top-performing teams through coordinating training and development programs while driving optimal customer service, sales, and business goals.

Aligned the organization for growth through managing 16 stores and 160 + employees across 9 states.

Laid groundwork to exceed annual sales expectations and facilitate double-digit comp increase.

Earned management’s recognition for winning the yearly company contest for the last 4 years straight.

Championed efforts to open 13 stores over the course of 5 years.

Orchestrated the process of recruiting and training all new team members to ensure they attain peak potential levels.

Store Manager Jul 2013 – Oct 2015

Overview: Modernized capabilities within the organization through streamlining daily operational processes involved in executing store responsibilities with utmost professionalism. Attained promotion to the role of a district manager in 2 years.

Turned around poor performance through implementing change and processes improving initiatives that boosted performance level within 6 months.

Promoted corporate growth through increasing yearly store sales from under 600k to $1.3M.

Awarded a trophy for highest EBITDA increase in 6 months for driving over 1000% growth.

Spearheaded the proper maintenance of accurate record documentation while analyzing, identifying, and investigating variances in daily financial reports.

Advance Auto Parts Sep 2011 – Jul 2013

General Manager

Overview: Tasked with coordinating with the District manager in optimizing the productivity level of underperforming stores in the district in alignment with corporate vision and standards.

Hired to fix a huge shrink problem which resulted in shrink reduction from 89000 to less than 5000 in one year while taking sales to a new high breaking the $2M threshold.

Acknowledged for stellar success as the General Manager for the area's highest-volume commercial store in Area.

Drove efforts to minimize shrink by 75% in the first year and increased comp by 28% first year.

Earned management’s recognition and won an award for the best overall turnaround in 12 months.

Played an instrumental role in facilitating schedule plans, delegate appropriate assignments to the staff team which resulted in high efficiency in meeting coverage and service demands.

Leveraged solid knowledge of product and service offerings to increase client satisfaction rate, providing a prompt response in remediating customer concerns resulting in a high increase in repeat business.

Dollar General Oct 2003 – Sep 2011

District Training Manager

Overview: Designated to provide oversight and manage the entire store as well as coordinated training and development programs for all new assistant and store managers to promote growth within the district.

Forged and maintained a solid working relationship with the new management team to establish and meet store expectations.

Charged with traveling across multiple stores while evaluating immediate opportunities and formulating a plan of action to address various issues with tact and diplomacy.

Enhanced quality outcomes through engaging in weekly calls to track progress and handled discrepancies impacting business as well as prepared and presented comprehensive reports to both the district and regional managers.

Previous Work Experience:

Beall's Outlet Stores, Inc. Store Manager Sep 2000 – Sep 2003

Education

Onondaga Community College, 1991 – 1992

Business, Management, Marketing, and Related Support Services

Certification

Certified Youth Counselor

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