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Manager Regional Customer Service

Location:
Aligarh, Uttar Pradesh, India
Salary:
150000
Posted:
November 04, 2022

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Resume:

SHASHANK NIGAM

E: adtcto@r.postjobfree.com M: 91-783*******/783-***-****, 91-941******* P: 073*-*******

HIGH CALIBER SALES & MARKETING/LOGISTICS HEAD

Strong knowledge of Sales,Trade,Nontrade, Key Account Management and Logistics

Seeks a challenging senior management position with a reputable company to leverage acquired skills and knowledge and deliver outstanding results

Versatile MBA Marketing Executive with 24+ years of rich hands on leadership experience principally in the cement Industry.

Outstanding track record of managing territories with full P&L accountability. Consistently overachieved targets for sales, revenue, profitability, growth and market share in intensely competitive market environments.

Adept in managing large networks of distributors, dealers, and retailers. Supports implementation of strategies & plans to achieve objectives for sales, reach, penetration, customer satisfaction & retention.

Skilled in managing supply chain operations including maintaining optimum stock levels & product mix, stock turnover, on-time in full delivery to consignees, and quick turnaround of trucks and railway wagons.

Capable of developing & executing effective advertising, sales promotion, dealer incentive, new product launch and brand awareness programs to achieve predefined objectives within approved budgets.

Managing non-trade sales to key accounts, government & corporate clients including excellent relationship building and service support.

Talented in collaborating with clients, transporters, C&F agents, government authorities, business partners and internal teams to achieve next level results.

Proficient in leading, mentoring and motivating multi-disciplinary teams achieving consistently superior performances.

Proactive, achievement-driven, ethical, smart professional with excellent interpersonal, communication, coordination, strategiging, problem-solving, decision-making, planning and execution skills.

PROFESSIONAL EXPERIENCE

ULTRATECH CEMENT LTD - Various locations in North India

UltraTech Cement – a flagship of the Aditya Birla Group –3rd Largest Cement company in the World, India’s largest manufacturer of cement with an installed capacity of 102 million TPA. http://www.ultratechcement.com

AGM - Plant head – Logistics June 2017 to current

Responsible for rail and road operations, targeted dispatches of Clinker, Bag & loose cement - 1million tons per month

Manager Regional Key Accounts April 2014 to June 16

Leading a team of 4 TSE’s and managing top key account customers.

Manager TSM June 2016 to June 2017

Led Jhunjhunu depot. Increased sales from 15000mt to 28000mts in span of 6 months building Jhunjhunu into the fastest growing depot in Rajasthan.

Manager - Sales May 2013 to March 2014

Led team of 22 MBA sales officers, graduate/diploma civil engineers, & site converters in Patiala,PB

Develop & implement strategies to achieve predefined business objectives including sales volume, revenue, profitability, growth & market share.

Lead strategic initiatives for developing sales/marketing plans, staffing strategies, accounting/reporting processes, internal controls, and improving internal communications.

Identify, appoint & support over 775 resourceful distributors, dealers, & retailers assuring targeted reach and penetration needed to achieve business objectives.

Liaise with corporate customers to generate and drive direct sales and ensure high levels of customer satisfaction

Plan, manage, and control inventories across the supply chain ensuring availability of the proper product mix to meet market demands.

Ensure OTIF deliveries to designated consignees by coordination with transporters and C&F agents.

Implement plans to achieve growth targets in rural markets.

Manage advertising, promotional, and marketing campaigns to achieve campaign objectives.

Liaise with various local & state government authorities enabling smooth branch operations.

Lead programs for launch of new products based on market requirements.

Implement a credit control policy to ensure targeted revenue & cash flow.

Identify training needs and organize programs to enhance competencies/capabilities of team members boosting morale, team work, performance, and productivity.

Other Postings

Territory Sales Manager 2006 to 2013

Managed company operations in the districts of Mathura & Hathras with an average annual turnover of INR 240 million. Built channel from 16 dealers and 70 retailers and monthly sales of 2000mt to a channel of 62 dealers and 466 retailers with monthly sales of 15,000mt.

Depot in Charge 2005 to 2006

Area in Charge 2000 to 2005

Asst. Logistics Officer 1998 to 2000

Asst. Officer 1995 to 1998

Achievements

Established market leadership for UltraTech cement as the undisputed #1 brand.

Achieved 200+% growth in the Mathura depot in 24 months and reached the 2nd highest rank in the Zone.

Sponsored for a family holiday cruise holiday for team members to Singapore & Malaysia in Aug 2011 for excellent performance in sales & growth.

Represented the group company Vikram Cement in the reengineering project for the group’s cement business conducted by Andersen Consulting.

Achieved business targets in slowing economy through focused prospecting, persuasive presentations, and persistent follow-up.

Identified opportunities for improving customer service and enhancing satisfaction & retention through SWOT analysis of the competition and markets.

EDUCATION

MBA, Marketing IGNOU, New Delhi, 2004

PG Diploma in Business Management VIM Indore, 1995

PG Diploma in Marketing Management IMS Indore, DAVV Indore, 1993

Diploma in Mechanical Engineering MP Board of Technical Education, 1990

Bachelor of Science in Physics, Chemistry, Mathematics Vikram University Ujjain, 1989

TRAINING & INFO

Strategic Business Development

Leadership Skills/Situational leadership, Kan Blanchard company

Communication Skills, Mr. Walter Viera/ B Miranda

Energy Management, Dr. Pramod Tripathy

Managing Life, Mr. Suresh Srinivasan

Influencing skills, Mr Subramaniyan

Attended Scale up By Institute of supply chain management, Mumbai (Development initiative of Ultratech Cement Ltd for next level Logistics leadership)

Trainer: Front step Development initiative by Ultratech Cement for Sales officers

Also Certified by Boston Consulting Group in Logistics analysis and improving performance at Vikram Cement plant in 2018

Date of Birth: 6 January 1969

Languages: Hindi, English

Nationality & Passport: Indian

Software: Windows OS, MS Office – Excel, Word

References: Available on request.



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