Manager Regional Customer Service

Location:

Aligarh, Uttar Pradesh, India

Salary:

150000

Posted:

November 04, 2022

Contact this candidate

Resume:

SHASHANK NIGAM

E: *************@*****.*** M: 91-783*******/783-***-****, 91-941******* P: 073*-*******

HIGH CALIBER SALES & MARKETING/LOGISTICS HEAD

Strong knowledge of Sales,Trade,Nontrade, Key Account Management and Logistics

Seeks a challenging senior management position with a reputable company to leverage acquired skills and knowledge and deliver outstanding results

Versatile MBA Marketing Executive with 24+ years of rich hands on leadership experience principally in the cement Industry.

Outstanding track record of managing territories with full P&L accountability. Consistently overachieved targets for sales, revenue, profitability, growth and market share in intensely competitive market environments.

Adept in managing large networks of distributors, dealers, and retailers. Supports implementation of strategies & plans to achieve objectives for sales, reach, penetration, customer satisfaction & retention.

Skilled in managing supply chain operations including maintaining optimum stock levels & product mix, stock turnover, on-time in full delivery to consignees, and quick turnaround of trucks and railway wagons.

Capable of developing & executing effective advertising, sales promotion, dealer incentive, new product launch and brand awareness programs to achieve predefined objectives within approved budgets.

Managing non-trade sales to key accounts, government & corporate clients including excellent relationship building and service support.

Talented in collaborating with clients, transporters, C&F agents, government authorities, business partners and internal teams to achieve next level results.

Proficient in leading, mentoring and motivating multi-disciplinary teams achieving consistently superior performances.

Proactive, achievement-driven, ethical, smart professional with excellent interpersonal, communication, coordination, strategiging, problem-solving, decision-making, planning and execution skills.

PROFESSIONAL EXPERIENCE

ULTRATECH CEMENT LTD - Various locations in North India

UltraTech Cement – a flagship of the Aditya Birla Group –3rd Largest Cement company in the World, India’s largest manufacturer of cement with an installed capacity of 102 million TPA. http://www.ultratechcement.com

AGM - Plant head – Logistics June 2017 to current

Responsible for rail and road operations, targeted dispatches of Clinker, Bag & loose cement - 1million tons per month

Manager Regional Key Accounts April 2014 to June 16

Leading a team of 4 TSE’s and managing top key account customers.

Manager TSM June 2016 to June 2017

Led Jhunjhunu depot. Increased sales from 15000mt to 28000mts in span of 6 months building Jhunjhunu into the fastest growing depot in Rajasthan.

Manager - Sales May 2013 to March 2014

Led team of 22 MBA sales officers, graduate/diploma civil engineers, & site converters in Patiala,PB

Develop & implement strategies to achieve predefined business objectives including sales volume, revenue, profitability, growth & market share.

Lead strategic initiatives for developing sales/marketing plans, staffing strategies, accounting/reporting processes, internal controls, and improving internal communications.

Identify, appoint & support over 775 resourceful distributors, dealers, & retailers assuring targeted reach and penetration needed to achieve business objectives.

Liaise with corporate customers to generate and drive direct sales and ensure high levels of customer satisfaction

Plan, manage, and control inventories across the supply chain ensuring availability of the proper product mix to meet market demands.

Ensure OTIF deliveries to designated consignees by coordination with transporters and C&F agents.

Implement plans to achieve growth targets in rural markets.

Manage advertising, promotional, and marketing campaigns to achieve campaign objectives.

Liaise with various local & state government authorities enabling smooth branch operations.

Lead programs for launch of new products based on market requirements.

Implement a credit control policy to ensure targeted revenue & cash flow.

Identify training needs and organize programs to enhance competencies/capabilities of team members boosting morale, team work, performance, and productivity.