Customer Service Supervisor
Resume:
Carol Vanessa Van Grieken Fumero
**********@*****.***
QUALIFICATIONS AND SKILLS:
Over 10 years of Customer Service experience
* ***** ** ********** *** management role
Proficiency in Microsoft Word and Excel
Exceptional customer service and leadership skills, work well with others and have a strong sense of responsibility
PROFESSIONAL EXPERIENCE:
Fry’s Electronics San Diego, CA June 2010-Present
Merchandise Supervisor
Check all departments on a weekly basis making sure all aisles is set according to schematics
Maintaining the stores appearance making sure it’s presentable and easy for customers to shop
Making sure items are restock daily
Report out of stock merchandise to buyers to keep shelves from being empty
Attend weekly manager meetings regarding quotas that needs to be met and what needs to improve
Customer Service Supervisor
Oversee over 30 associates assuring they meet customer needs by resolving customer issues if any
Help resolve conflicts with customers if cashiers are unable to handle the situation to ensure they have an exceptional experience at Fry's to maintain long term customers
Perform interviews when necessary, set rules and expectations during interviews and follow company guidelines
Monitoring associates performance, coach and train them on what they need to improve
Pull cash from cashier when obtaining more than $500 in register, also responsible for all cash in the safe as well as change orders and balance daily cash flow
Implement the quote “three is a crowd” to prevent having a line at checkout and make sure customers have a good shopping experience
Answer high volume of calls regarding inquiries from customers and other stores, ensuring they are transferred to the right department.
Languages: Bilingual- Spanish/English
References:
Miguel Jauregui (Manager)
Thuy Nguyen (Ex Manager/Friend)
6096 Rock St
San Diego, CA 92115
Contact this candidate