Service Representative Customer
Resume:
Salma Bhura
**** ***** ******, *****, ** *****
************@*****.***
Confident, energetic, and self-driven customer service representative passionate about serving customers. Solid communication and interpersonal skills along with good teamwork and time management skills. Looking for a rewarding position where I can serve customers and increase customer retention. EDUCATION
Bachelor of Arts in Teaching University of Karachi, Karachi, Pakistan 1992 Associates Degree in Teaching Collin College, Plano, TX 2001 Claim Adjuster License Collin College, Plano, TX 2018-2019 PROFESSIONAL EXPERENCE
Customer Service Representative, Macy’s North Park, Dallas, TX September 2020 - Present
• Ring all sales as discussed in the operations procedures.
• Assure proper sale and accounting of money and deposit during the shift
• Enroll customers in Macy’s reward program and open new Macy’s credit account
• Assisting over the phone customers with purchases and product description
• Successfully achieved sales growth by consistently signing up to 80% of customers for promotions.
• Accurately performing price overrides, store use of merchandise, void, return and purchasing Special Education Aid - Otto Middle School 2017 2021 Hamilton Pacesetter Magnet Elementary School 2015-2017 Assistant Teacher KG - Brighter Horizons Academy 2007-2010 and 2014-2015 Instructional Assistance - PACE - Richardson Independent School District 2012-2013 Preschool Lead Teacher - IANT Quranic Academy 2012-2013 Teacher Assistant, 1st Grade - IANT Quranic Academy 2010-2012 Child Care Provider - Terrace Learning Academy 2006-2007 Kindergarten Teacher - Peace Academy 2003-2006
Responsibilities included but not limited to:
• Developing and implementing lesson plans appropriate for young children
• Conducting Parent-Teacher conference
• Classroom management and general housekeeping
• Assisting and supporting students with their feeding needs.
• Helping and supporting students in reading, writing, and crafts activities.
• Monitoring student’s activities, thus always ensuring safety
• Maintaining student’s record and behavior reports
• Supervising children’s activities, including outside play and mealtime.
• Preparing lesson materials and bulletin board displays.
• Tutor and assist children individually or in small group
• Creating and maintaining students’ files, academic record, and behavior report.
• Providing personalized individual and small group instruction to ensure the learning needs of students were met.
PROFESSIONAL DEVELOPMENT
Love and Logic-Positive Discipline Strategies
Creating Lessons that Connect with Children
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