Gerald Boyles

Eloy, AZ *****

adtcsa@r.postjobfree.com

520-***-****

SR Application/System Analyst or other tier 2-3 SR position Database administration and/or developing.

Work Experience

Host/Greeter

Cracker Barrel - Marana, AZ

June 2017 to Present

Greet, seat and help customers feel welcome. I help management and servers with the restaurant guest flow as needed to maintain the warmth of being welcome and at home. Experience explanation: With all the positions I held below and with others prior, I directly supported internal and external users with OS issues with Windows 7,8-8.1,10 involving applications and or miscellaneous OS desktop issues regarding updates, and system configurations to help aid users with the applications presented by the companies as well as other non-related applications either internally or externally, including IT Personnel for several Oil and Gas companies. I have minimal experience with MAC-OS and good experience with Linux. I maintain 4 Windows computers, 1 Linux computer, 2 Windows 10 laptops and 1 MacBook Air computer. IOS and android phones or tablets. Customer Service Associate

Amazon - Remote

March 2020 to June 2020

• Took calls and chat requests regarding prime video concerns and problems.

• Graduated to taking retail calls and chat requests helping customers with shipping problems of items ordered.

• I achieved high marks in company analytics regarding the position.

• Found a major defect in software regarding customer login behavior.

• Job was considered seasonal and thus temporary.

System Support Analyst

LMK Resources - Denver, CO

March 2010 to July 2016

Tier1-tier3 support analyst working directly with geological oil, gas and mining customers on 2 geological software paradigms involving Oracle® (15 years), Sybase® (11 years) and SQL Server®

(2 years) databases as well as the geological software platforms Open Works®, Geographix® and briefly with IHS Kingdom®. Using my knowledgeable skill set I found, created and integrated solutions for issues found with configurations and OS issues in Windows® and Linux®. I also recommended programming code changes as defects within software and databases to alleviate problems. I also found optimizations that could improve database and software performance. I became the critical analyst for the most complex issues arising from the geological software, databases, third party software issues (including ESRI® ArcGIS®), and configuration issues that arose from use of the software on the various Operating Systems. I also maintained the highest number of completed cases and solutions. I assisted clients more often on all aspects of the software than any other analyst. Support Analyst III

LANDMARK GRAPHICS - Highlands Ranch, CO

March 2005 to February 2010

Started as Database Developer, transferred to support later where I developed skills and procedures that eventually harnessed my abilities to create the solutions that eventually were integrated within the geological software programs OpenWorks® and Geographix® with databases Oracle and Sybase eventually giving me tier 2 and tier 3 responsibilities that became my responsibilities and successes within Landmark and eventually moving forward to LMK Resources. I developed the essential skills that made me a critical component for the software integration for OpenWorks® and Geographix® with Oracle® and Sybase® on the Windows platform. Developed a very adaptable problem troubleshooting technique to find troublesome problems and offer solutions externally and internally. Support Analyst and Oracle Specialist

TGS-NOPEC - Denver, CO

February 2001 to March 2005

Originally A2D Technologies and acquired by TGS-NOPEC. I began as a Support Analyst for the geological software SmartSECTION ® with Oracle® on Windows® platform. Developed critical solutions to aid in database issues of data loading and cleanup using JAVA®. Created a handcrafted installer to aid in installation and help automate database connectivity with the application to Oracle®. I developed and enhanced my troubleshooting skills to create solutions that could be replicated by anyone. I also developed an automated procedure for clients to backup database objects in case of database corruption and failure. I also aided in finding database data corruption or database failure and created methods to restore those databases.

Was hired by Landmark to further aid in the smartSECTION® acquisition from TGS-NOPEC. Other employers can be furnished.

Education

BS in Mathematics

University of Colorado - Denver, CO

December 1998

Skills

• 10+ Years of experience in IT, Database and Systems Support, application support with client and programmers

• Competent experiences and growth from Tier 1 to Tier 3 and beyond abilities.

• Committed to complete assigned work, aggressively seek other work assignments

• Possess ability to multitask in a stressed environment

• Able to learn new processes quickly, adapt easily to change and learn new software platforms quickly

• Current database knowledge with Oracle 8i, 9i, 10g, and some 11g, 12c 19c, Sybase 9,10 and 12, SQL Server 2016

• 2017), MySQL and other relational databases. I do adapt well to version changes.

• Written scripts for Oracle, Sybase and SQL Server, using sql, and Oracle's PL/SQL, through powershell, dos and other scripting.

• Able to troubleshoot, interpret troublesome code from c, c++, java (versions 2-7), and .net (c# versions 2,3 and 4) applications and help provide solutions related to faulting code or OS support for specific code.

• Have written code with VB, c, c++, java and .net.

• DOS and powershell scripting, familiar with unix and perl scripting; as well as ftp protocols and with system usage scripts for local and external sites. TCPIP skillset.

• Currently learning to code to provide utility software solutions to aid O&G and other companies with pre-import data. Possible statistical environments.

• Troubleshooting skills that excel the most experienced support personnel. Including thinking above and beyond the box. Persistent at these skills and don't believe in unsolvable solutions.

• Telephone, email, remote control as well as face to face with customers to aid in finding solutions.

• Customer Service

• Call Center, support center

• edify

• Excel

• Warehouse Experience

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Host/Hostess

• Serving Experience

• Technical Support

• Computer Networking

• Help Desk

• Network Administration

• SQL

• Microsoft SQL Server

• Database Administration

• XML

• Linux

• User Interface (UI)

• Sales

• Computer literacy

• Triage

• Operating Systems

• C/C++

• IIS

• HTML5

Links

https://www.linkedin.com/in/gerald-boyles-b86a88127 Assessments

Customer Focus & Orientation — Proficient

June 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Logic & Critical Thinking — Completed

June 2019

Using logic to solve problems.

Full results: Completed

Basic Computer Skills: PC — Proficient

November 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Customer Service — Proficient

December 2019

Identifying and resolving common customer issues.

Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

December 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Familiar

Personality: Customer Service Fit — Familiar

January 2020

Assesses personality traits that result in high-quality customer service. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate