Sr Vice President, Asset Servicing

MARK E. PAPARELLA

Colchester, CT 860-***-**** ***************@*****.*** www.linkedin.com/in/markpaparella Commercial Real Estate Executive

Asset Servicing and Reporting

Highly accomplished and proactive senior real estate executive with proven results in creating motivated, high-performing teams. Subject matter expert with history of developing and implementing client solutions, processes and procedures, and accounting and finance policies that support business outcomes. Offers innovative solutions and cost savings opportunities. Champions culture of innovation and maximizes team performance, including establishing environment focused on collaboration, communication, and professional development. Demonstrates impeccable integrity and positive industry reputation.

Dynamic Staff Leadership: Transparent leader with strengths in cross-functional collaboration and communication. Leads teams to take ownership of responsibilities and mentors teams for success. Adapts to change quickly; articulates and disseminates new corporate initiatives proactively.

Financial Reporting & Analysis: Directed and oversaw analysis of tenant/borrower financial statements to facilitate C-level decision-making. Prepared departmental budgets and regularly reviewed against incurred expenses. Analyzed financial results and provided insight into KPIs and analytics related to property operations. Monitored departmental month and quarter-end closes.

Loan Servicing, Lease Administration & Reporting: Championed and led efforts to transition loan servicing department into streamlined and highly efficient lease administration team. Maintained oversight of loan modifications and evaluated for troubled debt restructuring (TDR) reporting.

Policy & Procedure Development and Adoption: Initiated development and implementation of new policies and procedures; ensured delivery of staff training and ongoing education. Created training materials, identified departmental goals, and defined performance targets. PROFESSIONAL EXPERIENCE

iSTAR INC. (NYSE: STAR) / SAFEHOLD INC. New York, NY 1999 – Present Founder, investment manager, and largest shareholder of Safehold Inc. (NYSE: SAFE), first publicly traded company to focus on modern ground leases.

Senior Vice President, Asset Servicing (2020 – Present) Lead and manage loan servicing and lease administration department of 9 team members, accountable for providing status updates of delinquent receivables and for providing financial analysis to executive management. Liaison between executive management in New York City and satellite office in Atlanta. Highlighted Contributions:

• Identified best practices, processes, and responsibilities to create a lease administration department.

− Oversaw design of billing statements; standardized process for rent collections; and provided best practices for responding to tenant requests.

• Initiated cultural and operational evolution; planned, motivated, and built relationships and credibility to create team atmosphere focused on common goal attainment.

• Implemented recommendations that saved $200K+ annually; closed office, worked remotely, and renegotiated loan servicing contract.

• Expanded use and capabilities of lease administration system.

• Orchestrated conversion of loan servicing platform from Enterprise to Yardi.

Vice President, Loan Servicing Manager (2007 – 2019) Managed efforts of servicing department and ensured accuracy of books and records, as well as timely reporting. Monitored upcoming maturities and delinquencies. Engaged with accounting department and asset management and fielded SOX requests that pertained to loan portfolio. Served as key contact for rating agencies regarding annual servicer evaluations.

Highlighted Contributions:

• Integrated two servicing operations (from East and West coasts) resulting from acquisition of Fremont Investment and Loan’s commercial loan portfolio; integrated different corporate cultures; provided borrowers with a single point of contact. Department had over 30 employees at its peak.

− Conducted due diligence, interviewed servicing team, and issued recommendations to Executive Management in advance of $6B acquisition.

− Recovered approximately $450K of reimbursable expenses by improving collection practices.

• Presented and provided in-depth expertise during annual rating agency evaluations.

• Established departmental training program with measurable KPIs in both hard and soft skills.

− Identified and pursued training efforts for staff via Mortgage Bankers Association and Coursera, as well as with internal risk management and credit departments.

• Served as primary point of contact for internal and external auditors. Assistant Vice President (2005 – 2006)

Managed acquisition of Falcon Financial auto lender servicing operation. Handled trustee, primary servicer, and investor questions on securitized portfolios. Reported monthly on specially serviced loans and fielded borrower issues. Created calendar for PSA responsibilities. Reviewed loans and ensured that borrowers paid debt service timely. Interacted with internal teams to coordinate projects. Highlighted Contributions:

• Integrated acquired auto loan servicing platform and personnel into established system and team.

• Partnered with internal IT staff to develop front-end origination system that connected to loan servicing system to eliminate manual input. Discontinued duplicative reporting and introduced automation.

• Developed quality control team for loan modifications to ensure accurate reporting.

• Saved $20K annually by bringing UCC filing duties in-house.

• Evaluated servicing operation for potential investment and presented recommendation to management. ADDITIONAL iSTAR Inc. EXPERIENCE:

Director, Commercial Loan Servicing Manager (2002 – 2004); Commercial Loan Accountant (1999 – 2001) EDUCATION & CERTIFICATION

Rensselaer Polytechnic Institute Troy, NY

Master of Business Administration: Finance

Le Moyne College Syracuse, NY

Bachelor of Science: Accounting

Certification:

Certified Financial Planner (CFP)

COMMUNITY SERVICE

Tyler Graham Foundation: Board Member House of Bread: Soup Kitchen Volunteer Habitat for Humanity: Volunteer Colchester Land Trust: Race Registration Volunteer Holiday Light Fantasia: Setup Volunteer Shepard Meadows Equestrian Center: Landscaping Volunteer

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