Chantal Guilme
Peabody, MA 01960
Human Services Professional with extensive experience in the adult and geriatric population in a variety of areas including Case Manager/Coordinator, Advocate, Skilled communicator, Rehabilitation Specialist, Medical Interpreter with proven ability to relate to multicultural clients. Fluent in Creole and French. Computer literate
EDUCATION: Springfield College, Springfield MA
Master of Science in Organizational Management and Leadership, December 2009
Cambridge College, Cambridge, MA
Medical Interpreter Certificate, August 2005
Springfield College, Springfield, MA
Bachelor of Science in Human Services, May 2001
North Shore Community College, Lynn, MA
Associate of Science in Gerontology/Social Welfare, May 1998
Additional training: Hispanic Council of Cambridge, Cambridge MA
●Bilingual/Bicultural Human Services training program
●Instruction in advocacy, interpreting, job development
●Intercultural communication, case management
●Computer skills, client information systems, June 1991
PROFESSIONAL EXPERIENCE:
Brooksby Village, Peabody MA
Program Assistant II 2019
●Use independent judgement to design, plan and facilitate various structured
and impromptu programs to individuals and groups.
●Stimulate the physical, intellectual, social, spiritual and emotional well-being
of the residents residing in continuing care.
●Work collaboratively with other team members, management, volunteers and
families to deliver programs and activities designed to enhance the residents’ experience.
●Assess for the residents’ needs/desires related to purposeful engagement and providing
therapeutic and recreational activities to meet the daily needs and interests of the residents.
Bay Cove Human Services, Boston MA 2012-2019
Case Manager –Housing and Homeless Services
●Outreach to homeless clients in need of case management services.
●Develop with the client an Individual Service plan that identifies individual needs,
goals, and a plan of action to address them.
●Advocate for and assist clients with securing eligible benefits including: SSI, SSDI,
veterans disability, unemployment compensation, pensions and/or tax refunds, and
health care.
●Engage homeless adults in the next step programs that lead to permanent housing.
●Assist participants in making the physical move from street or shelter to housing,
including obtaining furniture, hiring movers, and setting up utilities.
●Assist participant secure public benefits, supportive services etc., so that they can
become independent and successful in their housing.
●Assist participants when necessary with transportation to needed resources.
maintain records and statistics required by funding sources including service delivery
reports, contact notes and participant income verifications.
●Provide connection to crisis intervention around medical, mental
health, and substance abuse issues.
●Review the service plan at least once a year, and more if necessary.
●Assist participants in assessing neighborhood services as needed (health clinics,
AA/NA meetings, social activities etc.), and assist with basic life skills.
Monarch Homes Assisted Living, Woburn MA 2013-2015
Activities Assistant
●Provided recreational activities to elders
●Worked on arts and crafts, singing, reading, poetry, and painting with residents
●Played bingo, cards, dominoes to engage residents
United Cerebral Palsy, Watertown MA
Rehabilitation Specialist 2007-2010
●Implementation of UCP service plan through data collection, and the writing of monthly progress notes, quarterly reviews, annual assessments and other pertinent documentation
●Assist in incorporating therapeutic goals into community outings
●Act as a liaison to families, nursing homes and other programs
●Assist persons served in recreation activities and using community recreation programs and resources
●Teach the skills needed and provide support for persons served to increase and/or maintain independence in all areas
●Maintain assigned participant records for caseload
Tri-City Mental Health Center, Lynn MA
Case Coordinator/Rehabilitation services 2005
●Receive cases from department of mental health
●Implement service plans for the individual served
●Provide individual counseling
●Provide services such as accompanying clients to the medical appointments
●Make referral to outside agencies as needed
●Provide transportation and advocacy as needed
●Maintain clients’ progress notes and data collection.
Vinfen Human Services Agency, Cambridge, MA
Case Coordinator/Rehabilitation Services 2003
●Implement service plans for individuals served, including skills training, support, and rehabilitation
●Completes Implements and maintains required documentation, help individuals in such areas as employment, social skills development, accompanying individuals to their medical appointments
●Provide transportation, advocacy, and case management
●Maintain monthly progress notes about individuals, including data collection, assessment of individual’s strengths, interests and goals.
May Institute for Adult Services, Revere, MA
Residential Counselor/Support staff 2002
●Supervise mentally challenged individuals
●Record and report abnormal behavior
●Provide transportation for individuals.
Greater Lynn Senior Services, Lynn, MA
Purchase Service Coordinator 1998 Internship
●Coordinated requests to vendors in response to client needs
●Provided client health summaries for social workers and nurses
●Maintained progress notes for all calls
●Updated service database and completed client service plan.
Salem Council on Aging, Salem MA
Internship 1997
●Assisted in meals on wheels in delivery component by delivering meals to clients
●Assessed clients’ background to determine eligibility for services
●Telephoned clients to follow up and evaluate quality of council’s services.
Cambridge YWCA, Cambridge, MA
Social Worker Assistant 1992 Internship
●Provided assistance to social worker in a variety of activities
●Performed case management duties for homeless and abused women
●Served as a liaison with outside agencies
●Accompanied residents to appointments for additional services
●Tutored and cared for children of residents.