Graphic Designer Customer Service
Resume:
Education:
Shillington Design School Continued Education
Graphic Design
The School of Visual Arts Continued Education
Intro to Animation
Art Institute of Ft. Lauderdale
BS Industrial Design
CAROL GUZMAN *************@*****.***
Excited to provide excellent customer service to a variety of customers. Strong ability to handle all requests promptly to help with service requests. Recognized for exceptional communication and listening skills and great interpersonal skills with a diverse clientele. Professional Experience:
Freelance Graphic Designer
2010 - Present
Work independently on printed and digital design projects
Handled all client design request and inquiries
Outfront Media
Art Director
2014 - 2018
· Collaborated with sales, production, and marketing departments to provide graphic design support
· Troubleshoot and resolved design product issues and concerns CBS Outdoor
Graphic Designer
2010 - 2014
· Worked with account executives and clients to create out-of-home advertisements
· Meet or exceed client satisfaction with patience and attention to detail
· Documented and updated client design records
Key Skills:
• Microsoft O ce Suite
• Excellent communication skills
• Bilingual in both English and Spanish
• Skilled at de-escalation and problem solving
• The importance of building rapport and how to listen
• Clarifying and managing the ow of a conversation
• Maintaining politeness during challenging situations
• How to greet and transfer calls
• Highly organized
• Problem solving
-Handle customer inquiries and complaints
-Provide information about the products and services
-Troubleshoot and resolve product issues and concerns
-Document and update customer records based on interactions
Contact this candidate