Service Representative Customer

Victoria Inaede

Dallas, Texas ***** 469-***-**** **************@*****.***

SUMMARY

Customer Service Representative with over 5 years of experience in a call centre setting, including sales,

and customer care. Familiar with major customer care software, conflict resolution, and possess a

positive attitude.

SKILLS

- Experience with Microsoft Office – Word & Excel

- Excellent communication skills with a focus on customer service

- Leadership and Negotiation

- Building Customer Loyalty

- Teamwork

- Time Management

- Executive team leadership

- Good client/vendor relations

- Marketing and product line

HIGHEST DEGREE ATTAINED

Post Graduate Certificate in Business Administration

PROFESSIONAL EXPERIENCE

November 2001 – January 2011

MTN (Nigeria)

Customer Service Representative

- Provide assistance to clients

- Answering Customer queries

- Promoting Telecoms products and services

- Referring customers to experts in cases of specialized enquiries

- Attending to calls and mails from customers

January 2011 – December 2017

MTN (Nigeria)

Customer Service Lead

Leading and supervising a team of 50 Customer Service Representatives

March 2018 - Till date

At Home LLC

Customer Service Representative/ Administrative Assistant

- File maintenance and management, both paper and electronic.

- Communicated with suppliers to maximize efficiencies and resolve issues.

- Promptly communicated with customers regarding the status of their order, particularly regarding any delays, issues, or concerns.

- Scheduled order transportation

- Answered phone calls and emails in a professional manner.

- Processed and entered orders accurately and timely.

- Maintained database information.

- Reviewed documents for accuracy.

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