Clerical Assistant Service Representative
Resume:
CHRISTINA L. JULIAN
Lindsay, OK 73052
OBJECTIVE: To secure a challenging position with a company to enhance my professional skills as well as my personal skills in a stable and dynamic workplace. QUALIFICATIONS
• Results –oriented professional who is highly motivated and dedicated to achieving all goals
• Outstanding communication, organization and problem solving skills
• Sharp, innovative, quick learner; proven ability to adapt quickly to a challenge
• Readily inspire the confidence and trust of customers, personnel and supervisors
• Able to organize and complete tasks efficiently and effectively Equally effective working independently or as a team member
• Proficient and basic computer skills in Windows and typing. EDUCATION Diploma, German Twp High School – McClellandtown, PA LICENSING Obtained P&C License, State of Colorado
EMPLOYMENT
2013-2022 Bartender-Manager
Responsible for building and maintaining a strong and efficient team. Create loyal and trustworthy staff who takes pride in their work, providing the highest possible level of service. Operate the department with positive financial results. Supervise and oversee the administration of the outlet. Supervise, oversee and assist subordinates during busy periods in service. Ability to work effectively with a diverse population. Lead and supervise the beverage team in all aspects of the department and ensure service standards are followed. As a bartender I was responsible for preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, assessing bar customer’s needs and preferences and making recommendations. Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 1,000 customers weekly. Created a welcoming environment for guests.
2011-2013 Win Insurance – Broker/Agent
Planned, coordinated and implemented recruiting and sales efforts that lead to increased sales within the agency. Increased sales volumes of three types of insurance products and reported directly to the owner. Knowledge of all underwriting guidelines for numerous insurance companies. Maintained excellent client retention rates. Educated customers on their insurance needs and options. Helped customers with claims and insurance related problems. Maintained the highest level of customer appreciation and service. 2010-2011 Liberty Mutual/Temp Services-Claims Clerical Assistant Assist Claims Adjuster with files, new claim setup, submitting request for medical records/billing records, process claim payments, filing documents, follow up on documents request, organize transferred files, review demand packages, order police reports, prepare file for closing, submit request to Medicare/Medicaid to obtain medical lien information. Communication with customers and attorneys. 2009-2010 AAA Insurance- Insurance Service Representative Process routine auto insurance inquiries and transactions. Endorse auto policy changes with premium impacts completed necessary auto insurance paper forms
(cancellation request, lien holder statements, loss payee and request for additional information) Process basic policyholder billing inquiries. Respond to and resolve policyholder complaints. Maintain a high level of service with policyholders and meet all performance targets.
2006-2008 Brooke Insurance - Agency Manager/Producer Work with new and existing clients to provide the right products and services to accommodate risk needs. Work to increase business and accounts with new carriers to ensure lowest premiums for clients. Update and maintain an accurate database. Handle all client interaction, including calls, questions, and new business.
Primary duties included client account transactions such as ID cards, billing, binders
& endorsements; responding to client requests; processing renewals and maintaining client files & database information.
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