Front Desk Csr
Resume:
ANGE PERRI
*********@*****.*** _ _
HIGHLIGHTS OF QUALIFICATIONS
•Excellent problem-solving abilities, cooperative, reliable and responsible
•Enjoy working with and assisting people
•Fluent in English, Italian and familiar with French and Spanish
•Skilled in computers, bookkeeping, customer service and cashier
EDUCATION & TRAINING
OFFICE ADMINISTRATION – GENERAL ACCUMULATIVE AVERAGE – 83
September 1992 - Niagara College of Applied Arts and Technology
April 1993 Welland, Ontario
ADDITIONAL EDUCATION
1992 Brock University General Art Program - Politics, Calculus, Marketing & Computer Science
1990 Heritage College Computerized Bookkeeping Certificate
1990 St. John's Ambulance CPR and First Aid Certificates
1987 “Best” Program ESL Teaching Program
1976 Thorold High School Grades 12 and 13 Diplomas
1975 H&R Block Income Tax Program
WORK EXPERIENCE
Tax Preparer January 2009 - AMTP Tax Preparation and Consulting Services
Consultant (Owner) Present Thorold, Ontario
•40 years plus experience in preparing income taxes
•Over 50 satisfied customers
•Prepare and e-file returns online
•Assist in communications with CRA
•Consulting services available
CSR October 2018 - Transcom North America
May 2021 Welland, Ontario
•from October 2018 to March 2019 answered calls for Toys”R”us
•took orders from customers, tracked packages, verified gift cards, and processed RMAs
•from April 2019 to November 2020 answered calls for Charter, phone/cable/internet company
•processed orders, assisted customers who wished to disconnect services or who were moving
•November 25, 2020 to May 29, 2021 answered emails for Toys”R”us
Ange Perri
-2-
CSR November 14, 2016- Cash4You
December 29, 2017 Welland, Ontario
•processed pay day loans, and handled calls from customers as well as did some sales
•managed store including opening and closing and responsible for keeping store neat and tidy
•offered Western Union service, money order, cashed checks and did cash advances
•made bank deposits, calls to customers, organized, reviewed and filed paperwork
•handled cash, balanced register and transactions at the end of shift
Front Desk Agent August 2016 Falls Manor Resort
October 2016 Niagara Falls, Ontario
•took and changed reservations via phone, email, and fax for guests
•front desk duties including answering questions and offering suggestions for points of interest
Security January 2016 Innovative Civil Constructors Inc.
March 2016 Niagara Falls, Ontario
•3 month contract as security for locks 4&5-let workers, contractors and visitors in gate
•made sure that property was secure and that no unauthorized person went through the gate
CSR July 2013 - Transcom Worldwide
February 2014 Barrie, Ontario
•took and processed orders for Best Buy and Future Shop
•handled calls from customers as well as did some sales
SKILLS AND ABILITIES
•dealing with the public - tax preparer for the last 34 years
•computer programs – WordPerfect, Microsoft Office, Bedford Accounting, Print Master, Microsoft Word, Open Office, Simply Accounting
•28 years’ experience working in an industrial environment
•Babysitting, helping out seniors, friends and family members with various government and personal issues for 43 years and always eager to learn for more for personal advancement
HOBBIES AND ACTIVITIES
•computers – working with various programs, interested in learning and taking courses
•enjoy working with and helping people, reading, cooking, knitting, and crocheting
REFERENCES UPON REQUEST
Contact this candidate