QUALIFICATIONS
• Accomplished professional with proven analytical abilities; excellent oral and written communication skills, and experience in managing several projects under a short deadline
• Proficient in implementing organizational policies and procedures aimed at quality control, cost efficiency, and overall operations
• Experienced in customer service and human resources, with the ability to establish rapport, inspire confidence, solve problems, and maintain client relations
• Skilled in Microsoft Word, Excel, Access, Power Point
EDUCATION:
1981 – 1984 University of Memphis – Business Management
1983 – 1985 NWM Jr. College – Nursing, Social Sciences
PROFESSIONAL EXPERIENCE:
1/1999 – 8/2009 FedEx Services/ Collierville, Tennessee
Administrative Assistant
Performed all administrative duties to nine Managers and their teams, two Directors, and helped with phones for different Vice Presidents which included: maintaining all employee calendars; weekly, monthly, and yearly spreadsheets; set up and took notes for weekly conference calls, compiled all expense report receipts and entered them into the Peoplesoft system for reimbursement, making sure to have each MD sign off on them; set up Managers’ and assist with teams’ travel arrangements which included – flights, hotels, rental cars; arranged meeting rooms, any training materials needed for meeting, bought and had engraved any awards to be given out, stuffed goodie bags for all teams on and off site; handled all correspondence, phones, filing, and mail distribution for team; helped set up and work the yearly Sales Meeting, usually in Orlando and the yearly March of Dimes Gala; set up any new-hire interviews and getting new-hire ready for interview which included, setting up drug screen test, applications and making sure Managers had these plus the interview questions for the interview; set up and hosted monthly Admin conference calls with other Admins from around the country; wrote and published a manual for all field techs with information to help them set up the proper system fo