Customer Service Branch Manager

MADHUSMITA DWIVEDY

***** **** *** ********* **, Boyds, MD 20841

Mobile: +1-302-***-****

email: *****************@*****.***

PROFESSIONAL SUMMARY

Experienced in Banking and Financial Services domain and worked in consumer bank end to end,

Ongoing professional Banking skills and optimize expertise as the industry evolves and changes.

Dedicated support to help customer reach with full potential throughout my career.

Progressive workplace practices and initiatives that promote inclusion. Hardworking and motivated Manager with 17 years of experience and record of success in Banking industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize banking finance procedures. Decisive leader with good planning and organizational skills.

Adaptable Manager with 17 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Seasoned manager, comprehensive experience boosting sales revenue and bottom-line profitability using strategic approaches. Collaborative leader committed to increasing overall profits and managing employee productivity. Polished in analyzing complex data and business documentation.

Insightful manager with 17 years of experience directing daily activities to lead operations. Developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.

Results-focused Banking professional with strength in customer service, leader with action and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

PROFESSIONAL SKILLS

Bank Manager with over 17 years of experience. Proficient in all aspects of bank management and operation including customer service, staff coordination and product sales and business growth Exemplary service skills and through knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.

SKILLS:

Finacle Banking (Equivalent to Flexcube)

Peoplesoft

CRM

GL Management

Account Services

Loan & Recovery

Customer service

Time management

Relationship building

Adaptive to changing environment

Decision making

Proactive and focused

Team building

Adept at performing under pressure or on tight deadlines. Committed to achieving targets, goals by effective strategies with proper plans of action.

Able to work alone or among a larger group.

Progressive experience of building and maintaining effective relationship with customers and internal partners.

Work Experience:

Corporation Bank of India (2005- 2020)

Manager and front office manager at Corporation Bank of India Supervise staff, financial operations and other bank functions Monitoring all departments and compliance for smooth functioning if the branch Opening of various accounts as per the need of the customers. Worked at bank front counters to assist customers with various banking needs. With optimal care and service

Followed guidelines for implementing banking rules and regulations with alert

Union Bank of India (2020– 2022)

Branch manager in Union Bank of India at Ballygunge, Kolkata, India Worked as Deputy branch manager in Union Bank of India Bhawanipur branch, Kolkata, India

Supported the expansion of existing business and development of new business with good customer service

COMPETENCY MATRIX

Professional Certifications

JAIIB from Indian Institute of Finance and Banking CAIIB certificates from Indian Institute of Finance and Banking EDUCATIONAL QUALIFICATION

• Bachelor’s in science first class (Hon’s) with Distinction from Utkal University, ODISHA, India

• Diploma in Computer Applications from Utkal University, ODISHA, India

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