Intern Development Success Manager
Resume:
Joshua H. Gould
*************@*****.***
Roseville, CA, 95661
Objective: To become a vital member of the customer value management process and gain valuable knowledge of backend customer retention in regards to customer renewals, quota attainment, and overall support of sales and customer management organizations. 6sense Sacramento, CA
Customer Success Manager- Growth January 2022- Present
● Effectively managed 17 accounts with a book of business surpassing $1.4 Million
● Conducted full customer lifecycle from onboarding to closed won renewal
● Ran multi-threaded trainings with sales, marketing, and operational leadership on the full scope of our platform
● Achieved upsell goal of $290,000 for fiscal year of 2022, amassing 100% of quota
● Implemented training program of new hires on the team, ranging from product walkthroughs, renewal scenarios, organizational tools, and upsell strategy. Coupa Software San Mateo, CA
Customer Success Manager- Corporate October 2020 - January 2022
● Detailing areas of improvement with our customers through their KPI’s
● Maininting Value site, which provides sales with resources needed to close new deals
● Running handoff call between Account Executives and new corporate customers
● Assisting in add-on quoting and renewal negotiations with existing customer base
● Conducting check-in calls with all corporate US customers on a bi-monthly cadence Sales Operations---Deal Desk September 2019 - October 2020
● Helped customer value managers negotiate pricing uplifts, product changes and Order Form stipulations on behalf of Coupa
● Experience generating, and reviewing legal documents (Order Forms, MSA’s, SOW’s)
● Set expectations with C-levels on a daily basis in regards to all approvals
● Oversaw complete customer life cycle from renewal/add-on, deal close, provisioning. Enterprise Inside Sales January 2018 - September 2019
● Gained Ability to strategically prospect into existing and net new companies.
● Individual forecasted- Commit Close, Most Likely, Best Case.
● Piloted sales intern program while mentoring them throughout the Summer of 2019
● Sourced over $330,000 in closed business
● Promoted to Enterprise Inside Sales in December of 2017 Mid Market Inside Sales October 2016 - December 2017
● Outbound Lead Generation identified key players and generate opportunities.
● Strategically prospected into accounts from $250,000,000-$1,000,000,000 in revenue.
● Individual forecast- Commit Close, Most Likely, Best Case.
● Sourced over $500,000 in closed business
Gainsight Redwood Shores, CA
Corporate Sales March 2016- September 2016
● Ability to strategically prospect into existing and net new companies.
● Individual forecast- Commit Close, Most Likely, Best Case.
● Generated pipeline for over 500 corporate accounts across US/Canada Mobileiron Mountain View, CA
Inside Sales Representative August 2014- March 2016
● Managed over 100+ large enterprise accounts throughout North America
● Intern Training - Selected by management to conduct training of new hires and interns
● Created call scripts, reports and presentations to assist in intern development Education:
Saint Mary’s College of California, Moraga May 2014 BS Business Administration
Saint Mary’s College of California May 2019
MA Kinesiology
Coursework: Macroeconomics, Financial Accounting, Managerial Accounting, Global Operations, Global Management, Intermediate Spanish, Business Communication, Macroeconomic Theory, Strategic Management, Business law
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