Customer Service Rep

Thank you for offering this position. I feel I'm uniquely qualified considering I have had several positions without peer supervision or in a management position. I have years of customer service and call center experience and have worked in a credit card call center environment (customer relations & training).

I look forward to speaking with you soon. - RMW

Roxanne Munselle-Williams

P.O. Box 2212

Orange Grove, Tx 78372

Cell: 361-***-****

Email: *********@*****.***

● Texaco Corp. Credit Card Division- Customer Relations Rep/Trainer

Responsibilities included taking inbound

calls from customers regarding all

aspects of their credit cards. This

included bankruptcies, credit card

theft/fraud, overcharges by 3rd party

merchandisers, "divorce situations" and

much more. Took 180 calls per day

plus trained 1-2 new agents at the same

time.

● Batrus Hollweg PHD's Psychological

Testing - Operations Director/Customer

Relations

Sole contact for all clients. Doubled

business revenue in 1 year (inside

sales). Responsible for running all tests

through automated computer and hand

scoring mental abilities tests. Editing

Psychologists summations and verbal

delivery to client (as well as faxed copy)

also my responsibility. Fortune 500

clients. Tested and chosen over 600

other candidates for the position.

● Fenton Swanger Market Research -

Lead Supervisor

Responsibilities included managing 4

subordinate supervisors, 50 lower level

employees; keeping track of 8-10

contracted jobs we had running con-

currently. Pulling sample (by

demographics mandated by clients),

Finalizing paperwork with statistics

at the end of each shift while also

calling each client to let them know

where their stats stood. Responsible for

termination of employees (rare, low

turnover). HR did all hiring. Owners

very supportive.

● Quality Controlled Services/Maritz Market

Research - First Line Supervisor

Managing 50 employees in a market

research (surveys only) phone room.

Responsible for running 8-13 jobs at

a time - all with variable demographic

requirements. Hiring, firing and step

discipline were also part of what I was

required to do (but again - low turnover

despite low wages). Speaking to clients

over the phone (and greeting in person),

making sure they had their evening

party trays and fun places to go while

in town.

● Education: Brookhaven College, Farmers Branch, Tx 1987 - 1989

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