Data Entry Service Representative

BRINDGETH FREDERICK

Coral Springs, FL 786-***-**** ********@*****.***

Professional Summary

Customer service professional with over 6 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company assets and maintaining loyal, satisfied customers. Focused on surpassing expectations and team success.

Skills

•Administrative support

•Technical support

•Effective Listening

•Creative problem solving

•Medical terminology knowledge

•Data Entry

Education

•Billing and Front Desk: Health 04/2016 Florida Career College - Florida

•High School Diploma: General Curriculum, 08/2005 American Academy Pinecrest - Florida

Work History

Customer Service Representative 05/2021 to 06/2022 Convey Health Solutions- Miramar, FL WAH

•Assist patient with OTC order

•Provide credit balance on account

•Contributed to company achieving metrics goals

•Educated patient on benefits of health plans

•Resolve complaints, issues with missing credit, insurance card etc.

•Open/ Re-open accounts

Customer Service 01/2020 to 05/2021 Staffing Agency’s

•Walgreens temp contract

• Inktel temp contract

Customer Service Representative 10/2018 to 12/2019 Teleperformance – North Lauderdale, FL

•Responded to customer requests for products, services, or company information

•Evaluate customer information to explore issues, develop solutions, maintain high-quality service

•Contributed to company achieving metrics goals

•Educated customers how to use company website, complete forms and obtain desired services

•Corrected any data entry error to prevent later issues such as data degradation

•Answered customer telephone calls promptly to avoid on-hold wait times

Account Receivable/Medical Biller, 04/2016 to 08/2018 Claim Reimbursement – Boca Raton, FL

•Produced large volumes of client invoices; Create claims using CMS-1500

•Checked insurance eligibility by making appropriate phone calls

•Kept all patient information secure and confidential

•Followed up with appropriate parties to obtain prompt payments

•Determined proper codes for medical records and patient services

•Identified, research and resolved billing variances to maintain system accuracy and currency

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