Customer Service Secretary

FOSTER ASAMOAH

adtco4@r.postjobfree.com Tel; 055******* Marital status; Single

Loc; Pokuase, GW-02459249 Date of birth; 21ST July, 1994 Portfolio; www.linkedin.com/in/asamoahfoster

PROFESSIONAL SUMMARY

A dedicated professional with history of meeting company goals. Cheerful, welcoming and a great team player with dynamic skills who loves to meet deadlines. I seek to maintain a full-time position in a business entity where my eminent skills and capabilities will be fully prioritized and utilized. I look forward to a working environment aimed at efficiency, transparency with accountability as a hall mark where I can grow and enhance my career profitably. SKILLS

Communication (verbal, written and interpersonal). Marketing and management Problem solving and decision making Data analysis and critical thinking Team work and Leadership Customer Service and empathy Time management and organization Active listening and attention to details Creativity and adaptability Computer literacy

EDUCATIONAL HISTORY

INSTITUTIONS

ATTENDED

YEAR OF

COMPLETION

CERTIFICATES

AWARDED

CONCORD BUSINESS COLLE GE 2019 H.N.D in BUSINESS MARKETING AND MANAGEMENT

ANFOEGA SENIOR HIGH

SCHOLL

2013 W.A.S.C.E CERTIFICATE

WEIJA D/A ‘3’ J.H.S 2009 B.E.C.E CERTIFICATE

OTHER TRAINING & SEMINARS

CERTIFICATES AWARDED

CLASS MANAGEMENT PEDAGOGY FEFOGHANA

(2022)

DRIVER VEHICLE LICENSING AUTHORITY

(DVLA)

DRIVERS’ LICENSE ‘B’

(2022)

CLAD FOUNDATION GHANA TRAINING AND DEVELOPMENT FOR LEARNERS

(2021)

COURSERA, E – LEARNING CERTIFICATE in DIGITAL MEDIA AND MARKETING STRATEGIES

(2020)

NATIONAL SERVICE SCHEME CERTIFICATE OF PARTICIPATORY

(2020)

ACCESS MANAGEMENT CONSULT EXECUTIVE CERTIFICATE IN BANKING OPERATIONS

(2018)

ANFOEGA BUSINESS STUDENTS UNION CERTIFICATE OF PARTICIPATORY

(GEN. SECRETARY 2013)

WORK HISTORY

School Facilitator - WEST HATCH SCHOOL, Accra - February 2021 - CURRENT

• Conducting research, gathering information from multiple sources and presenting results.

• Carrying out day-to-day duties accurately and efficiently.

• Improving operations through consistent hard work and dedication.

• Participating in team-building activities to enhance working relationships.

• Developing and implementing performance improvement strategies and plans for promoting continuous improvement.

• Creating plans and communicating deadlines to ensure projects are completed on time. Teaching Assistant (N.S.S) - St. Anthony R/C J.H.S, Nkawkaw, Eastern - August 2019 - August 2020

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Assessed student assignments to check quality and completeness before submission for grading.

• Managed students in classroom and common areas to monitor and enforce rules and support lead teacher.

• Prepared lesson materials (i.e. visuals and digital presentations to enhance lesson).

• Tutored under-performing students individually and in small groups to build self-confidence and grasp concepts retentively.

• Participated in lesson planning seminars organized by Nacca to be abreast with the latest curriculum for smooth learner training and development.

Administrator Golden Pearls International School Accra - January 2018 - August 2019

• Completed operational requirements by scheduling and assigning administrative projects and expediting work results.

• Scheduled meetings and supported visitors.

• Carried out administrative duties such as filing, typing, copying, binding, scanning of documents.

• Created welcoming environment for customer by greeting and assisting, as well as responding to customer inquiries and needs.

• Provided direction, support and ongoing feedback to staff.

• Utilized company tools to identify opportunities and develop action plans to improve performance.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.

• Preparing, organizing and storing information in paper and digital form. PROFESSIONAL REFERENCES

NAME CONTACT

DETAILS

PROFESSION RELATIONSHIP

Mr. David Mills 024*******,

adtco4@r.postjobfree.com

Registrar - Concord

Business College

Career adviser

Mr. George Ag

yapong 024*******,

adtco4@r.postjobfree.com

Assistant head teacher

- Airport Police J.H.S

Youth Leader at Church

of Pentecost

Mrs. Mavis O

Nyarko

mari 054*******,

adtco4@r.postjobfree.com

Court Bailiff - Supreme

Court of Ghana

Sister

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