Customer Service Services Tech

Mark Woltz

**** ******* ** **, *** ***, Lancaster, OH 43130 740-***-**** ****.*****@*****.***

Objective

To get a remote job in the IT industry in Programming or Customer Service

Education

ASSOCIATE 6/2001 HOCKING COLLEGE

·Major: Computer Programming

·Related coursework: Cobol, C, C++, Fortran, Visual Basic, HTML 5, PHP, Java and JavaScript, SQL

ASSOCIATE 6/2003 HOCKING COLLEGE

·Major: Network Systems

·Related coursework: Cisco CCNA 1 - 4, Cisco IT Essentials 1 & 2, Server Management, Server-side scripting, LINUX/UNIX, Intro to Operating Systems.

Skills & Abilities

COMMUNICATION

·Gave training presentations to Hocking College faculty, staff and administration on various topics, gave presentations around the country on success skills that students need to be employable, and gave presentations around the country on Hocking College’s E-Portfolio System.

LEADERSHIP

·Led students in classroom settings on various topics, both in hands-on lab settings and lecture and customer service topics.

COMPUTER SKILLS

·Windows, Linux, Mac Operating Systems

·HTML, CSS, PHP, C, C++, C#, .NET, COBOL, MySQL, Oracle

·Excel, Word, Access, PowerPoint and other MS software

Experience

REMOTE SERVICES TECH/ONSITE REPAIR TECH ELITE COMPUTERS 4/18 – 6/19

Support businesses using remote access software, make recommendations on upgrades and future IT purchases, do onsite repair, upgrades and installation of new systems.

OWNER/MANAGER LITTLE PIZZA HOUSE 6/17 - 1/18

Manage employees, do accounting, order supplies at Italian food and pizza business. Make food products and deliver to customers.

Experience(Con’t)

SOFTWARE DEVELOPER/SYSTEMS ANALYST HOCKING COLLEGE 1/15 – 6/17

·Responsible for the updating of current content and development of new content for the Hocking College website. Updating and development of backend content and applications. Responsible for management of database connections and content.

INSTRUCTOR HOCKING COLLEGE 9/01 – 12/14

·Delivery of Computer Programming and Network Systems content to students in a classroom lecture/lab setting. Cisco CCAI trained and certified in CCNA 1-4, and IT Essentials 1-2. Courses taught include Intro to Operating Systems, Linux/Unix, Server-Side Scripting, Program Analysis, C, C++, PHP, Server Management, Visual Basic, C# and Web Design.

E_PORTFOLIO DEVELOPER/ADMINISTRATOR HOCKING COLLEGE 1/04 – 6/12

·Responsible for the creation and development of the Hocking College E-Portfolio Management System, a software program that allows students to provide a link to employers which displays work and evaluations of work that students create during their time at Hocking College.

·Provided helpdesk support for both students and faculty during the 8-year life of the software.

SYSTEMS ADMINISTRATION ROX, INC, AND VARIOUS 9/95 – 9/99

·Responsible for purchasing, installation, maintenance and programming of POS systems for Rox Enterprises and other places including Brimner Insurance, Fat Cats Pizza, Roxys Pizza.

·Responsible for the purchasing, installation, and maintenance of computers, servers and backup systems for all of the above.

LEAD MACHINE MECHANIC/SHIFT SUPERVISOR TFE, INC 1/87 – 6/89

·Responsible for the maintenance of high speed, computer-controlled packaging equipment and the supervision of maintenance and support personnel.

·Repair and fabrication of parts, programming of machinery using machine code.

AVIATION ORDNANCE EQUIPMENT REPAIR TECH USMC 6/80 – 6/84

·Perform repairs, upgrades and preventative maintenance on weapons systems for various aircraft including UH-1N, AH-1J, AH-1T, CH-53, CH-46, OV-10, A-6.

·Certify (CDI) weapons systems as ready for flight after repairs on aircraft.

·Build-up and installation of various ordnance packages including rockets, gun pods, and missiles.

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