Anna Silva

*** ** * **, ****** Pass, OR, *****, US • 541-***-**** • adtcnh@r.postjobfree.com

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Passionate about helping others succeed by providing stability to both Oregonians and our community. Self-motivated work ethic with the ability to perform effectively under pressure, independently and in a team environment. Fluent in Spanish

Team management

Regulatory compliance

Business operations

Dispatching field personnel

Regulatory compliance

Updating logs

Data entry

Supervision

MS Office

Inbound and outbound calling

Strong communication skills

Courteous demeanor

Map reading abilities

Computer-based dispatch systems

Detail-oriented

High School - 1997

Gunderson High School - San Jose, CA

Spa Specialist/Manager - October, 2021 to Present

The Spa At Club Northwest - Grants Pass, OR

Was in charge of coordinating vendor visits, company special events, and other employee morale activities. Worked with Spa Director to plan and complete special projects for Spa and events in a seamless manner. Processed subscription and market invoices accurately and quickly. Managed schedules, events, and travel plans for conferences, meetings, and seminars, as well as domestic and international trips for lead injecting Doctor and Medical Aesthetics team.

Processed guest credit card information for salon services. Inventory sales were entered into the spa's weekly income report. Called clients to confirm upcoming appointments.

Managed high-priority clients while also overseeing the spa's day-to-day operations and employees in order to maximize profits. Provided guests with appointment information updates in a polite and courteous manner. Quickly and courteously answered a high-volume, multi-line phone. Dispatcher/Scheduler - July, 2020 to October, 2021 Josephine County - Grants Pass, Oregon

Oversaw the dispatching, routing, and tracking of the fleet's 22 vehicles. Evaluated and adjusted over all routes based on daily needs, available workers, traffic hazards, and weather conditions. Kept a close eye on the dispatch board to triage and prioritize the daily calls. Answered over 100 calls per day to help customers with their questions and concerns. Documented all changes in the computer tracking system. Worked with management to develop new policies, procedures, and goals, as well as implement schedule and policy changes. Had an excellent attendance record and was always on time for work. Kept up-to-date and detailed call records in both a physical and electronic database. Used a radio, telephone, and computer system to provide new information to DAR/public transit drivers PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Travel Agent - October, 2017 to April, 2019

AAA Grants Pass Service Center - Grants Pass, OR

Offered customers the best deals and well-researched travel options, successfully negotiating rates and increasing customer satisfaction. Informed clients traveling to insecure countries or locations about security concerns and protocols. Accepted credit and debit card payments and handled all sensitive data with professionalism and discretion. Plan group travel, provide travel consulting, and create service contracts. Built strong value-added relationships with customers on a daily basis by providing accurate travel itinerary and knowledge to help them grow their business.

Achieved top satisfaction, retention, and referral rankings on a consistent basis. Kept up to date on airline policies, tariff regulations, and travel laws to maximize effectiveness. Oversaw support, file maintenance, accounting, ticketing, and data entry. Cosmetic Counter Manager - October, 2009 to July, 2012 Macys - San Jose, CA

Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers. Increased earnings by achieving sales goals, improving customer service, and sticking to team goals. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Created and updated weekly work schedules to meet coverage requirements, taking into account factors such as expected customer levels, planned promotions, and individual employee strengths.

Provided make-up tips and popular tutorials that were up to date. By hosting product-focused events, I was able to attract new customers and strengthen existing ones. Increased retail sales volume in my assigned territory by 95% through strategic budgeting and product promotion. First Aid/CPR Certified

Certified Dental Assistant

CERTIFICATIONS