Postal Service Customer

DeMario Reid

Atlanta, GA P: 404-***-**** E: *******.******@*****.***

Experienced Agile Project Manager with over 15 years of management experience in direct supervision, product planning and execution, purchase requisitions, training & development in customer service environments. Key competencies in cost reduction, inventory control, coaching and handling multiple projects simultaneously.

Areas of Expertise

Project Management

Leadership Development

Organizational Development

Relationship Building

Team Leadership

Facilitator

Cost Reduction

Regulatory Compliance

Strong Communication skills

Strategic Advisor

Influence & Negotiation Skills

Problem Solving

Detail-Oriented

Visionary Leader

Professional Experience

Relevant Data Technologies Atlanta, GA

Project Manager/Account Manager June 2018 – Present

Responsible for the daily business operations for over 50 clients by ensuring all safety and health standards are met, mitigate any organizational risks of accidents and increased productivity. Manage a team of 8.

Establish new business initiatives and maintain client relationships through engagement opportunities.

Create training curriculum and facilitated training for over 15 personnel Staff.

Oversaw the progression of orders with a turnaround track record of 75% completion.

Assess and evaluate all equipment for efficiency, productivity and reduce downtime by 55%.

Create workflow policies and procedures to improve efficiency, quality and mitigate any safety risks.

Reduce manufacturing operations cost by 35%.

Document Technologies Inc. Atlanta, GA

Customer Success Manager April 2010 – May 2018

Oversaw and develop new business relationships and maintain client relationships. Build on improving client and vendor relationships. Operate as a liaison for middle managers and clients.

•Develop and manage client portfolios.

•Sustain business growth and profitability by maximizing value.

•Hold product demonstrations for customers.

•Analyze customer data to improve customer experience.

•Mediate between clients and the organization.

•Significantly improved relations with customers and vendors.

Global Legal Discovery Atlanta, GA

Account Sales Manager June 2006 – April 2010

Engaged external prospecting leads, consultative selling, developed new business ventures and maintained existing client relationships.

Prepared over 1,000 sales materials and presented sales presentations to over 20 vendors.

Provided demonstrations on shipping solutions and monitoring customer activities.

Re-engaged and increased business by 65% from existing accounts.

Significantly improved relations with customers and vendors.

Created documentation retention plan to protect intellectual property.

Lex, Inc. Atlanta, GA

Assistant Manager September 2004 – June 2006

Supervised and trained 10 non-exempt hourly employees.

Maintained quality control to ensure customer service

Responsible for overseeing the inventory, invoice and troubleshoot billing.

Focused on reducing cost to increase company’s value.

Maintained the seamless mailroom operations of sorting mail, loading delivery carts and timely delivery of outgoing mails to courier or postal service. In addition, ordering mailroom supplies, postages, and other shipping materials.

Educational and Technical Skills

Bachelor of Arts

Morehouse College Atlanta, GA

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Adobe Acrobat Suite Labels Unlimited IPRO 8.5 Concordance Summation Coding Lamination Binding Graphics Oversized Plotter Canon Blow Backs Bates Labeling

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