Aramco Customer Service

CURRICULAM VITAE

MUZAMIL AHMED

Mobile No +965-********

CARRIER OBJECTIVE

To associate myself and contribute as an professional with the organization which has potential for both organizational and individual development, personal growth and which provide greater scope to learn improve, implement, responsible position, where I can utilize and enhance my knowledge and contribute significantly to the success. SYNOPSIS

A dynamic professional with 10+ years of experience in Business Development, Sales and Marketing, and administration, across various sectors Associated with MANAR AL OMRAN & JAD INTERNATIONAL as a Business Development Manager. Adept in spearheading all profit centre operations. Expertise in analyzing market trends to provide critical inputs & formulating and implementing various marketing strategies for products. Proficient in identifying and working in close collaboration with capable contractors for ensuring effective business growth. Proficient in leading and administrating the performance of team members to ensure efficiency in sales operations and meeting of targets. Proven track record of increasing revenues, streamlining workflow & providing quality customer service to clients. Self-starting, goal-oriented strategist. AREAS OF EXPERTISE

Sales and Marketing/ Business Development

4 Identifying and networking with prospective clients; generating business from existing accounts and achieving profitability and increased sales growth. 4 Analyzing marketing trends and tracking competitors’ activities and providing valuable inputs for product enhancement and fine tuning sales & marketing strategies. 4 Managing the sales and marketing operations and accountable for increasing sales growth. 4 Driving sales initiatives to achieve business goals & managing the sales activities. 4 Conducting competitor analysis by keeping a close view of market trends to achieve. Channel Management

4 Identifying and networking with financially strong and reliable dealers, resulting in deeper market penetration and improved market share.

4 Developing and appointing new business partners to expand reach in the market and coordinating with the dealers & franchisee’s to assist them to promote the product. Customer Relationship Management

4 Mapping client’s requirements, identifying improvement areas & implementing measures to maximize customer satisfaction levels.

4 Steering continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels.

4 Heading teams involved in setting out quality standards for various operational areas, ensuring a high-quality customer satisfaction while adhering to the SLAs and work processes. Team Supervision

4 Leading & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.

4 Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members

CAREER SCAN

Presently working with HEIRS OFAHMED HASSAN BOLAND TRADING COMPANY W.L.L.

(SUBHAN - KUWAIT)

As a Business Development Manager.

4 Working under the capacity of Business Development Manager & reporting to G.M. 4 Extending complete customer service operations in the Branch. 4 Motivating the sales team for their monthly targets. 4 Preparation of daily, weekly, monthly stock reports with the coordination of Factory in charge. 4 Managing and motivating the sales team.

4 Co-ordinating & executing the instructions of G.M on factory related requirement like machinery spare parts issues, row material balance adjustment packaging material stock adjustment. Concerning to the issues over services. 4 Coordinating with vendors for all support service required to the factory. 4 Looking up and managing the needs of sales team for product availability on time to deliver. 4 Discussing new ideas of marketing with G.M. for a business growth. 4 Developing Business by opening new accounts for a sales team. Since 2015 - SEP 2016 worked with JAD INTERNATIONAL COMPANY (AL JUBAIL-KSA) As a Business Development Manager.

4 Worked under the capacity of Business Development Manager Since 2015 to September 2016.

4 Had the responsibility of supervising of Scaffolding erriction and dismantling on projects. 4 Dealing with SAUDI ARAMCO Contractors, EPC Contractors & Sub Contractors for scaffolding, heavy equipment rental Services & bidding ARAMCO PROJECTS and sub contracting or sharing services in shutdown projects of ARAMCO. 4 Handing a crew of scaffolders and helper on site to accomplish the project on given time.& timely shift to the required project.

4 Taking ARAMCO projects of Scaffolding with erriction and dismantling. 4 Checking the entire Scaffolding material as per required material list and inspecting the material quality as per ARAMCO standard.

Since OCT’ 2011- Jul 2015worked with MANAR AL OMRAN Ltd. (AL AHSA-KSA) As a Business Development Manager.

4 Worked under the capacity of Business Development Manager Since Oct. 2011 to 2015. 4 Had the responsibility of business development & Marketing products and Services. 4 Dealing with SAUDI ARAMCO Contractors, EPC Contractors & Sub Contractors for scaffolding & form work Services on rental and Sales Basis. Since NOV’ 2010- AUG’2011 worked with GI TERMINAL iTECH PRIVATE LIMITED

(MUMBAI)As a Marketing Manager.

Role:

4 Handling sales by targeting Small and Medium Scale industries and other business enterprises.

4 Motivating the sales team for their monthly targets. 4 Extending complete customer service operations in the Branch. 4 Preparation of daily, weekly, monthly and yearly sales reports for authorities review. 4 Managing and motivating the sales team.

4 Co-ordinating with clients on information concerning to the issues over services. 4 Marketing of a newly launched product of a company i.e.UFX Mobile. 4 Responsible for making new dealers in Mumbai and rest of Maharashtra. Since April 2008 – OCT 2010 worked with TATA Teleservices Maharashtra Limited

(Mumbai) As a Team Leader.

Role:

4 used to handle a team of executive for internet usage inbound process the customers of wireless internet users like USB & DATACARDS of all Maharashtra, 4 Worked in outbound process and has to make an outgoing call for the purpose of selling a wireless internet devices to corporate customers.

4 Simultaneously started handling a team of collection department for particularly corporate customers.

4 Responsible for completing calling data on given time and reaching the targets. MAY’ 2002 – JUNE’ 2004 Since: worked with “MASS MEDIA”. (MUMBAI) as a Marketing Executive.

Role:

4 Fore fronting all operations for promoting commercial directory. 4 Responsible for achieving the sales target.

4 Identifying training needs and coordinating with training departments for imparting need based skills.

4 Assessing requirements and providing need based solutions based on the demand of a customers.

4 Increasing and organizing customer data for expanding business. 4 Developing relations with the clients (corporate) for securing repeat & referral business. 4 Making quotations for clients to review and sanction the deal. SKILLS

l Marketing Strategies & Campaigns

l Corporate Communications

l Creative Team Leadership

l Product Positioning & Branding

l Web & Print Content Development

l Focus Group & Market Research

l Development of Training Materials

l Sales Collateral & Support

l Public & Media Relations

l New Product Launch

ACADEMIA

2010: Post Graduate Diploma in System Analysis (PGDCSA) From Gulbarga University, Karnataka, India.

2009: Bachelor of Science (Computer Science) from Gulbarga University, Karnataka, India. PERSONAL DETAILS

Nationality : Indian

Marital Status : Married

No. of Dependants : 5

LAST POSITION : BDM

VISA STATUS : NO. 18. TRANSFERABLE

NOTICE PERIOD : IMMEDIATE JOINING

DRIVING LICENSE : HOLDING VALID SAUDI ARABIA DRIVING LICENSE, CAN BE CONVERTED INTO KUWAIT DRIVING LICENSE.

IQAMA : TRANSFERABLE

LANGUAGE KNOWN : ENGLISH, ARABIC, URDU, KANNADA.

REFERENCES : AVAILABLE ON REQUEST.

PASSPORT DETAILS

PASSPORT NUMBER : M0942275

PASSPORT VALIDITY : 08/09/2024

SKYPE ID : MUZAMIL AHMED SAGRI

MOBILE NUMBER : +91 69648108

E-MAIL ID : **************@*****.***

WHATS APP. NO : +917*********

DATE: MUZAMIL AHMED SAGRI

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