Entry Clerical Data
Resume:
Jeannette Burgess
Pittsburgh, PA
**********@*****.***
PROFESSIONAL SUMMARY
I am an experienced Client Operations Technician looking for a new career opportunity that allows for me to be working with clients, a consistent fast flow of work and is individually challenging
CORE COMPETENCIES
Client Service Quality Control Progress Reports Data Entry Clerical Operations Data Management
PROFESSIONAL EXPERIENCE
Willis Tower Watson
A-Line Staffing Solutions Pittsburgh PA
Benefits Customer Service Representative August 2022 to October 2022 Working as a Customer Service Representative in answering inbound calls to answer questions and help with enrollment for medical benefits for clients. Training
Kuhns' Market Pittsburgh PA
Customer Service Representative Sept 2021 to August 2022 I work as a cashier servicing handling customers orders at a grocery store and as well as bag there orders, and also packing delivery orders.
Iron Mountain Pittsburgh PA
Client Operations Technician February 2020-June 2020 Transferred over from Bank of New York Mellon to complete the transfer of my clients to another location.
●Shipment Preparation
o Packed clients documents into boxes.
o Prepared clients documents to be shipped
● Data Entry
o Analyzed data against physical records sorting.
o Organized data discrepancies for filing and escalated issues to senior processors. o Edited data to ensure that system information was accurate. o Maintained records for long term review by management and audit personnel.
o Established and improved workplace procedures.
● Client Service
o Respond directly to and resolve client inquires, reporting and requests o Worked with Client Vice Presidents and operations teams on planning, reporting, and processing processes.
Bank of New York Mellon Pittsburgh PA
Client Operations Technician October 2017- January 2020 I worked as a specialized Client Operations Technician servicing 5 clients in Document Custody. I was responsible resolving escalations, servicing their requests, reviewing documents and meeting Client Service Line Agreements. I was particularly noted for my dedication to client service and high attention to detail.
● Data Entry
o Analyzed data against physical records sorting.
o Organized data discrepancies for filing and escalated issues to senior processors. o Edited data to ensure that system information was accurate. o Maintained records for long term review by management and audit personnel. o Established and improved workplace procedures.
● Client Service
o Respond directly to and resolve client inquires, reporting and requests o Worked with Client Vice Presidents and operations teams on planning, reporting, and processing processes
o Serviced a client with a net worth of a billion dollars.
● Accomplishments
o Recognized By Client Service Mangers for Excellent Service. o Received Awards for High production.
o Serviced a client with a net worth of a billion dollars Bank of New York Mellon Pittsburgh, PA
Receiving Operations Technician August 2016- September 2017 I worked as a Receiving Operations Technician in Document Custody through Modis. I was responsible for the accurate review and identification of document for processing by other departments.
● Worked in the Receiving Department on handling the inbound mail.
● Sorting and distributing the mail to various areas within the department.
● Bundled documents for review and certification by the department.
● Added data tracking barcodes to documents.
Stivers/Contractor Pittsburgh, PA
Worked on Various Assignments March 2016- August 2016
● Reviewed items and updated appropriate data in our system.
● Registration processing for new clients and introduction to business processes.
● Directed customers on installing and upgrading software.
● Organizing files using alpha numeric system
Dedicated Caregiver Pittsburgh, PA Family
Caregiver July 2012- January 2016
● I took time away from work to focus on taking care of my mother after she had a stroke making life as comfortable as possible
EDUCATION
Monroeville School of Business Monroeville, PA
Medical Billing Diploma December 1990
ADMINISTRATIVE SKILLS
Administrative: Office Technology and Equipment, proficient in Microsoft Office, Customer Service, Written and Oral Communication, Alpha Numeric Filing. Computer: Microsoft Office Suite: Word, Excel, Power Point, Databases Soft Skills: Multi-Tasking, Organizational Ability, Quality Control, Problem Solving AWARDS
WOW Bravo: Drives and Delivers Excellence
WOW Bravo: Client Driven
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