Customer Service Representative
Resume:
Jennifer vasser
Rome, GA
***********@*****.***
Work Experience
Server/Hostess/Cashier
Roma mia - Rome, GA
August 2021 to Present
I go in and prep food and set up our salad bar for our food. I would set up our teas and get our tables cleaned before we open the doors. I sanitizer everything from top to bottom. I would seat our customers and take their orders. Wait on them and give them extra rolls or fill their drinks when they needed it. Make sure everything was content and they were satisfied with everything. I would go cash them out at the registers and give them their change and repeat it with my next guests. At the end of the night I would wipe everything down and clean up our areas and put up our salad bar items and make sure it was all cleaned and put away before leaving.
Customer Service Representative/Call Center
Afni - Rome, GA
November 2020 to October 2022
• Managed customer accounts
• Resolved customer issues
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
I answered calls that were in que and i greeted my customers with a upbeat tone to make them know i was happy to assist them. i listened to the problem that they were having, helped with an order or answer any questions that they had. i would let them know what i was doing when addressing the issue or concern and check to see if there was anything else they needed when i was done i recapped everything just in case i or them forgot something, i notated the account and done my closing statement and hung up and helped the next caller.
Key Team Leader
Dunham's Sports - Rome, GA
September 2019 to August 2021
When I would get to work I would count the safe and assign my employees to where they needed to be and have a task for them to do for when they were not dealing with customers. I would walk the store and fix items that were misplaced or messed up in the areas they belonged in. As I was doing my clothing pads I was also taking manager calls and doing refunds and finding items for the customers. When we would start closing our shift out at night I would pull the cash registers and count them down and put our deposit into the end of day POS system before we clocked out and I had to set the alarm system for all 4 entrances into the building before anyone could go out the doors. Shift Manager
Taco Bell - Adairsville, GA
February 2017 to June 2019
As I would come in just at my shift I will count the safe with the previous manager and I would check to see who I work with and plan how our shift was gonna be ran. I would handle any complaints that any customer had. As we would finish our shift I would count inventory and enter it into our POS system and count registers down and make the nightly deposit and do a walk through to make sure everything was done so I could set the alarm and go home.
General Manager/Assistant Manager
Long John Silvers A&W - Rome, GA
March 2008 to August 2017
• I would come in and start my day with the opening system on the computer then I would count my registers to make sure they were prepared for first shift then I would count my safe and get my deposits ready to take to the bank and make change for the store I would make sure all the food temp to the right temperature. Then my Employees and I would start our shift and Darren my shift I would sometimes have to take conference calls I would make schedules put in our truck orders that we needed. I would count inventory for daily and weekly and also monthly before a second shift started I would make sure the registers was correct and the store was playing for the second shift and everything was stocked up for them. I would interview people to hire them and I would also have to do some firing. I would make sure that everyone was in correct uniform and ready to work. Education
High school diploma
Pepperell High School - Lindale, GA
August 2007 to May 2011
Skills
• Food service (10+ years)
• Serving (4 years)
• Host/Hostess (4 years)
• Customer Service (10+ years)
• Assistant Manager Experience (3 years)
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Host/Hostess
• Live Chat
• Guest Services
• Account Management
• Shift Management
• CRM Software
• Salesforce
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