Service Representative Customer

Covington, GA ***** 678-***-**** **********@*****.***

.

AMY HERRING

EDUCATION

Athens Technical College, Athens, GA

GED

Herzing University, Dearborn, MI

Associate of Applied Science, Medical Insurance Coding

Strayer University, Lithonia, GA

No Degree, Information Technology

PROFESSIONAL SUMMARY

Punctual individual enthusiastically handling numerous tasks, including activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift, including holidays. Skilled in ambulation assistance and patient transportation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Prescribed Exercises

Observation Communication

Condition Assessment

Bathing Support

Bed Making and Changing

Laundry Washing, Drying and Ironing

Emotional Support and Companionship

Patient and Compassionate

Verbal and Written Communication

Home Cleaning and Sanitizing

Linens Management

Basic Housekeeping

Oxygen Support

WORK HISTORY

HOME CARE PROVIDER 06/2020 to Current

Jerry Mcclain, Covington, GA

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Assisted disabled clients to support independence and well-being.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Developed rapport to create safe and trusting environment for care.

Kept patients mentally alert by entertaining, conversing and reading aloud.

Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.

Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Cooked tasty, nourishing meals for patients to promote better nutrition.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

CUSTOMER SERVICE REPRESENTATIVE 02/2018 to 06/2020

Herring Heating & Air Conditioning, Covington, GA

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

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