Member Specialist

ANGELA SCHMACKLE

**** ** ********** ******, **** Saint Lucie, FL 34953

920-***-**** / adtcl0@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven and motivated Customer Service professional looking to increase satisfaction and loyalty with proactive support for diverse needs. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent multitasker, independent problem solver, and seeking to contribute my knowledge and skills within a business that offers a lasting career opportunity.

SKILLS

Able to plan, organize, and prioritize tasks

Understanding and following safety procedures

Issue resolution

Point of sale system

Working well in a team structure

Strong work ethic

Friendly and approachable

Adapt easily to new procedures

EXPERIENCE

MEMBER SPECIALIST,

SEPTEMBER 2021 – CURRENT

Sam’s Club – Port Saint Lucie, fl

Met inbound customer needs while maintaining strict performance targets.

Provided high-level member support and thorough knowledge of company policies, products, and services.

Boosted member retention and loyalty through superior service delivery

TEST ADMINISTRATOR,

SEPTEMBER 2021 – DECEMBER 2021

RX PHARMACY – STUART, FL

Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

Promoted team productivity by organizing medical supplies and equipment.

Sanitized high touch surfaces to protect personnel and customers from viruses and germs.

GUEST SERVICE TEAM LEAD,

MARCH 2014 – JUNE 2021

kwik trip #297 – MEnasha, wi

Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

Offered to assist with additional tasks to keep projects on task and meet tight deadlines.

Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

3rd KEY HOLDER,

APRIL 2003 – MAY 2015

COSMOPROF – OSHKOSH, WI

Handled store opening and closing with consistent attention to established requirements.

Counted and balanced drawers and armed alarm systems as part of store opening and closing.

Coordinated regular store cleanings and maintained attractive, well organized displays with regular resets for optimal appearance.

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