Lisa Clowney

**** ********** **. ********* ***** Carolina 28216 -VM: 704-***-**** Email: adtckn@r.postjobfree.com

Professional Profile

Customer Support Specialist seeking to work with an innovative company that provides premier

patient care experiences and offers a compassionate personalized service. As a highly productive,

self-motivated, focused, and efficient team player, who displays great managerial abilities,

strategic organization, planning, and time management characteristics. Ensures timely delivery

and maintaining courteous and professional working relationships.

Education:

Ultimate Medical Academy Associate of Science Charlotte, NC

Health Sciences- Medical Office and Billing Specialist, 2020

Skills:

Leadership and Management, Ambitious, Conflict Resolution

Effective Communication, Multitasking and Delegating Tasks

Office/Clerical:

Microsoft Office 365

Qualifications:

Greenway Prime Suite EHR

HIPPA Compliance, Insurance Verification & Reimbursement Processing

Medicare/Medicaid, Government/Third Party Payers, Medical Billing/Office

Medical Administrative, Patient Registration, Medical Practice Management Systems

CPT & ICD-10 Coding and Medical Terminology

Professional Experiences:

Integrated Behavioral Health Management Charlotte, NC 05/2020 to Current

Patient Care Coordinator, Front Desk Specialist

• General to minimal supervision with daily functions to greet patients, prepared required

documents, and collection of insurance and payments

• verifies and enters patient information into ICANOTES in a timely and accurate manner for

patient claims to be processed

• Prepared all required documents for patient medical records per visit

• Answered incoming phone calls assisted with appointments

• Collected all forms of payment as directed based on the EHR (ICanNotes) posted co-pays,

co-insurance payments of charges

• Collection of co-payments/co-insurance and balances due

• Required to complete and follow all FMLA/disability release of medical information based

HIPPA guidelines

• Assisted with drug screens, collected all patient vitals and entered it into EHR system

Lisa Clowney

1515 Northbrook Dr. Charlotte North Carolina 28216 -VM: 704-***-**** Email: adtckn@r.postjobfree.com

N’TRO Hair Studio Charlotte, NC 11/2015-Current

Lead Stylist and Salon Manager

• Managed day-to day operations with direct oversight of 10 employees

• Handled key customer and vendor issues/deliveries.

• Ensured timely resolution of customer services issues

• Provided a range of cosmetology services and manage supplies

• Develop operational plans and strategies to achieve revenue and profit goals

• Maintain positive associate relations by applying fair and consistent company policies

• Interviewed, hired and trained all new staff members

• Kept accurate track of weekly booth rent for each stylist

• Marketed and advertised using social media, updated YouTube Videos and created flyers

• Organized events to promote company via hair show entries, competitions and fashion

shows

• Ordered all salon supplies, schedule staff work schedule, answered incoming and

outgoing calls to clients and vendors

Robbins Home Healthcare Charlotte, NC 11/2013 – 072014

Private Duty Care

• Responsible for daily are of patients in-home care

• Assisted with personal hygiene and daily grooming

• Provided emotional support and understanding while remaining compassionate

• Transported patients to and from all medical appointments

• Completed all tasks required and followed the HIPPA Guidelines

• Ran errands and completed light housekeeping and prepared meals

References Upon Request

Contact this candidate