Account Officer Customer Service

OR

OBJECTIVE

To obtain a position where I can utilize my strong work ethic, education, and experience to make a significant contribution to an organization and to others. I strive to have an opportunity to progress in positions of greater responsibility.

SKILLS

* Hardworking

* Good communication skills

* Ability to remain calm in difficult situations.

* Ability to efficiently multitask.

* Detail oriented with exceptional organizational skills.

* Excellent analytical and Problem-Solving skills

* Proficient in MS Office

* Excellent Leadership skills

*Pay attention to details

OLAKUNLE RAMON

1201 HIGHPOINTE DR DEKALB IL 60115

773-***-**** *************@*****.***

EXPERIENCE

QUARTZ HEALTH SOLUTIONS INC.

CUSTOMER SUCCESS REPRESENTATIVE• MAY 2021 – CURRENT

Helping every customer solve daily needs and concerns.

Epic / Healthlink / hyperspace user.

Efficient with drug formularies helping patients/members find alternative medications/ generic medications and education regarding copays.

Efficient with medimpact, helping patients/member know if they are in Initial stage or Donut hole with medications.

Proficient with using find my Dr tool to find Drs in or out of network.

Proficient with colabrio and managing schedules.

Efficient with using Supportpoint to navigate and find what members need including health benefits.

Analyzing/ review claims for member and patients when claims have been processed.

Helping member with monthly premiums and making sure they meet their monthly premiums.

LIBERTY BANK, ALTON ILLINOIS

KYC ANALYST • JUNE 2019 – SEPT 2020

Identify trends and report to management

Analyze documents provided by clients and advising on further information or enhanced due diligence is required

Review and completion of ongoing know your customer

Completing other applicable AML processes in accordance with regulations and time limitations

Completing other applicable AML processes in accordance with regulations and time limitations

Conducting research as required and documenting detailed results in written format

Reviewing PEP and sanction alerts for potential matches and conduct research as required

Completing follow up review on activity that was previously reported as suspicious

Review and research suspect items and/or transactions and report suspicious activity as required

Communicate with AML officer or Money laundering reporting officer (MLRO) any customer activities and trends that could implicate potential money laundering or terrorist financing

Conduct enhanced due diligence research of individual, institutions and trust through LexisNexis

RESIDENTIAL COUNSELOR • LITTLE CITY FOUNDATION •

APRIL 2015-MARCH 2019

Ensured well-being of all our clients and provided updates to parents

Completed daily shift log, accounted for all residents at every shift change and logged gas card usage and van mileage to submit to the transportation department

PARENT AND CLIENT COUNSELOR• STREAMWOOD BEHAVIORAL HEALTH SYSTEM •APRIL 2012- MARCH 2015

Communicated with parents and clients to establish a unified relationship for the patients

Always maintained an orderly milieu by utilizing crisis intervention techniques

Transported clients to see doctors and meet their medical needs

STANBIC IBTC BANK PLC (CONTRACT)• LAGOS, NIGERIA

CUSTOMER SERVICE/ACCOUNT OFFICER•AUG 2009-FEB 2012

Perform due diligence calls on prospective clients as well as reviewing existing customers.

Respond to queries and facilitate the resolution of problems while anticipating customer needs.

Promote the bank service and proposition to walk-in-customer.

Serves as a consumer loan officer.

Process instruction for cash transfer.

Maintained extensive interaction with departments heads and senior management regarding workflow, problem resolution, corporate planning and implementation of various special projects.

Keep records of all source of instruction from customers.

Attend to inter account transfer instruction.

SALES REP/ MARKETING MANAGER• N.W. CONSTRUCTION COMPANY LAGOS, NIGERIA• FEB 2006- JULY 2009

Responsible for setting the company’s short and long-term sales goals

Studied the market, looking for comparisons in prices, product and making sure we could compete well in a competitive environment

Matched specific client needs to firm’s services by developing and overseeing the use of best practice-based sales methodologies

Developed new clients and ensured satisfaction of current clients by utilizing face to face communication, maintaining client’s schedules, and personally supervising job sites developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication

Desktop Administrative Support

EDUCATION

Mass Communications Degree • Oyo, Nigeria • Polytechnic Ibadan Oyo State

Associate Degree in Sales and Marketing • Glen Ellyn, IL College of DuPage.

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