Customer Service Special Education
Resume:
Helen Corporan ** Story Drive
Gaithersburg, MD **878
*****.********@*****.***
EXPERIENCE
Roeser Law Firm, Washington D.C. -
Paralegal
June 2020- Present
● Managed all the files and clients in the law firm.
● Provided excellent customer service to clients,medical providers and insurance companies.
Small Business Administration, Washington D.C. —
Paralegal
May 2020 - November 2020
● Prepared and/or reviewed legal or loan documents for completeness, accuracy, and compliance to assist individual borrowers with residential and/or business loans for Covid-19.
● Performed clerical functions, which include answering inquiries promptly, handling sensitive information securely and professionally, and dealing with controversial issues tactfully.
● Use computer and other electronic equipment and software applications to produce written reports, spreadsheets, emails, and other documents or reports.
Nickelsporn & Lundin, Silver Spring — Paralegal
May 2018 - Present
● Help prepare attorneys for trial by drafting pleadings, motions and witness lists
● Manage case files and all paperwork, inputting into electronic file system
● Serve as a liaison between attorney and clients, including managing high email and call volume daily and scheduling consultations
Library Of Congress, Washington — Visitor Engagement January 2016 - Present
● Help visitors plan their visits, assist researchers, and provide tours
● Handling customer complaints, and maintaining a positive and friendly disposition.
SKILLS
Impeccable organizational
skills
Exemplary customer service
skills
Proficient in Adobe Acrobat
and Microsoft O ce Suite
Ability to Work Under
Pressure
Decision Making
Time Management
Self-motivation
LANGUAGES
Spanish
EDUCATION
University of Maryland — Special Education
2014 - 2018
Montgomery College — English
2012 - 2014
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