Service Representative Customer
Resume:
ABBIE-GALE
BROWN
A
B Brooklyn, NY *****,
**************@*****.***
PROFESSIONAL SUMMARY
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. SKILLS
• Problem resolution • Call management • Hospitality and accommodation
• Account updating • Analytical Skills Microsoft Offices, Excel, PowerPoint, Outlook
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• Ability to Multitask • Exceptional Customer Service • Strong Organizational Skills
• Leadership Experience • Math competency • Currency handling
• Cash counting
EXPERIENCE
Customer Service Representative August 2021 - September 2022 Consolidated Edison / Remote New York, New York
Take multiple calls/heavy call volume, Assisting customers with all inquiries including electric and/or gas emergencies, billing explanations, etc.
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• Utilize various computer based systems to access customer accounts and input transactions.
• Adjusting accounts, analyze customers accounts to address any billing inquiries.
• Maintain empathy and assist customers who are experiencing hardship Teller February 2018 - June 2021
Wells Fargo Bank New York, NY
Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits, completing account transactions.
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• Maintain supplies of cash and currency and turn in excess cash and mutilated currency to head teller.
• Answer questions in person or on telephone and refer customers to other bank services as necessary. Home Health Aide April 2015 - March 2022
Premier Home Health Care Service Inc. New York, NY
• Monitor patients care, condition, progress, report to nurse and supervisor of any changes
• Assist patient with personal care/ prepare and serve meals daily according to prescribed diet
• Administered prescribed medication under written consent of license physician.
• Provide emotional support for independent living and adaptation to disability or illness. Receptionist/ Office Assistance January 2015 - December 2017 Hardvest Taxes Financial Services Brooklyn, NY
• Fielded phone calls, set up meetings,greeted visitors, answered questions and responding to request.
• Monitor office inventories, distribute mails across department, perform other administrative task, if required.
• Handled large volumes of in person visitors and callers with various inquiries and needs.
• Maintained professional office appearance with clean and organized front reception areas. EDUCATION
Diploma - Performing Arts and Technology June 2010 Thomas Jefferson High School, Brooklyn, NY
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