Project Manager Support Analyst

Lori G. Wallace Cell/ 603-***-****

Email/ ****.**********@*****.*** http://www.linkedin.com/in/lgwallace SENIOR TECHNICAL PROJECT MANAGER

I am a Technical Project Manager whose passion is to lead diverse teams of people through the conception and delivery of elegant yet agile and cost efficient client solutions. I have managed co-located, highly-matrixed teams with great success. My strength is developing high-functioning, multi-disciplinary people, process, technology executions for joint goal achievement. I lead with a creative and customized approach to getting high visibility projects out the door, on time and on budget, leaving the customer wanting more. I have rich experience in the Field Service Management (FSL, FSE), the Financial Industry, CPG/Retail Industry, and the Health and Welfare Industry. CORE COMPETENCIES:

●Team Leadership

●Client Engagement

●Business Process

●SaaS

●Quality Assurance

●CRM Strategy

●Cloud Computing (GCP, Azure,

AWS)

●Budget Management

●SDLC/Agile

●FSM/FSL

●JIRA/ SFDC

Project Management Experience Summary:

● Self-starting leader with ability to quickly establish and sustain positive influence on the performance of others.

● Results-oriented project manager in matrixed organization able to hit aggressive timelines and lead complex projects delivering on time, on budget to achieve business goals.

● Managed risk assessments and mitigation strategies to ensure quality deliverables.

● Prepared project documentation (proposals, SOWs, project plans, technical requirement documentation etc.)

● Led full software development life cycle projects (Design, documentation, change control, UAT, implementation).

● Led Agile development projects as well as traditional waterfall projects. Experience:

Integration Project Manager

Ascension Healthcare July 2021 - November 2021

As a member of the Ascension Healthcare Data Governance Team, I was brought in as an integration project manager to assist the ongoing project of their larger migration plans to a Google Cloud and Salesforce based platform.This effort included professional project expertise such as, creating plans, leading data delivery teams, creating jira boards and reporting. Additionally it has involved knowledge of data security rules and Salesforce cloud models (Health Cloud and Marketing Cloud). There was a focus on the Google Cloud Platform integration and as such a knowledge of basic architecture was relevant. My contract ended in November as the last set of ministries (Ascension regional hospitals and Dr Offices) were defined and in progress. Charles River Labs November 2020 - March 2021

Integration Project Manager

As a member of the CRL team, I was brought in as a consultant to assist with a SAP Central Finance project for the CRL Finance Analytical Group. This particular project was put on hold for budgetary reasons. The work then turned to review and make recommendations for leveraging Hana Live (SAP) to alleviate pain points in the numerous financial groups. My role was as a support project manager to assist getting the team organized and a plan for how to take this turn in direction. 1

Lori Wallace

Salesforce

Project Manager May 2017 - Present

As a member of Salesforce,Professional Services Group, I am responsible for the successful implementation of the ClickSoftware Suite of products - focusing on Field Service Management. My role is integral to customer success achieved through teaming with our Solution Architects, Optimization leads, Research and Development teams as well as customer success and support. I work closely with our clients to map an implementation suited for their core business. Projects begin with professional assessment of a client's needs through technical workshops and continue through implementation. Taking an agile approach I leverage key tools such as Jira and SFDC Salesforce. The best part of my job is the relationships built with the client and delivery teams. Specific Responsibilities:

● I am the primary point-of-contact within Professional Services, for all project related activities. Ultimately responsible for ensuring a successful implementation.

● I leverage a rich, multi-national project team to deliver our software solutions from project inception through successful completion.

● I manage integration efforts through initial project planning and monitor the execution of all implementation activities..

● I follow key principles for successful delivery including cost, risk, scope, time and change management. Epsilon

Senior Technical Project Manager Nov 2010 – March 2017

● As Senior Project Manager, I provide strategic guidance for Db marketing solutions for multiple verticals, in traditional architecture environments as well as cloud based.

● Responsible for leading diverse delivery teams to implement small (4000 hours) to large (20,000 hours) technical projects.

Specific responsibilities:

● Create integrated project plans for client deliverable work.

● Assign tasks to complete projects and monitor progress. Predict and manage resource requirements.

● Manage and monitor the quality of work and client deliverables within forecast and budget and work with the development team to ensure seamless migration of systems from development to production.

● Lead efforts to fully implement the end to end deliverables with clients and internally with production support / ongoing managed staff. Effort includes audit and compliance reviews, documentation creation/ updates, production roll-out reviews and user training.

● Understand and manage third party tool enhancements and assess impact to existing systems while also working with both the client and the internal team to prioritize enhancement requests and processing requirements. (Campaign tools and BI tools)

Harte Hanks Data Technologies

Senior Engagement Manager Aug 2008 – Dec 2008

● Led development teams, coordinated technical and analyst resources, managed project scope, and ensured quality of deliverables. Projects included the development of database tools to support marketing initiatives for retail, automotive and IT clients. I also led a team in the upgrade to Infor CRM E.piphany platform (delivered on time, on budget with no client down time). Additionally; I led a major project for a Fortune 100 software company in the development and implementation of a Global Marketing tool that included Unica as its lead delivery mechanism. During my tenure, I developed and maintained status documents and project plans. I acted as the primary point of contact among all project stakeholders. 2

Lori Wallace

Fidelity Investments Merrimack

Principal Systems Services & Support Analyst 2005 – 2008

● Led the risk management effort relating to product implementation through the full life-cycle of development, integration, and quality assurance cycles into production environments.

● Collaborated with key-stakeholders across the organization to facilitate successful integration with multi-client projects. Recognized subject matter expert with key stakeholders in the development, implementation and business organizations.

● Worked with the support organization to identify and implement process, business rule and test requirements.

● Communicated status of change and project activities by creating brio metric report tool.

● Led review of all system changes scheduled and unscheduled for managed environments with development, QA and support teams. Managed conflict between business and development needs within the process.

● Developed and implemented departmental procedures and policies for US and offshore support teams. Creation of new hire guide reduced start up for new release manager by 50%. Traveled to India to review new processes and procedures with key support teams.

● Developed offshore change approval model provided a 90% reduction in the approval cycle of the work effort for India associates.

Harte Hanks Data Technologies

Senior Technical Engagement Manager 2000 - 2002

● Full-lifecycle management of global customer relationship management (CRM) projects for strategic clients.

(Resource planning, project scope, technical requirements, managed to negotiate time-line and client budget constraints).

● Negotiated project pricing and timelines with client(s) and partner(s).

● Overhauled a strategic client’s account billing model which resulted in found dollars. This allowed the systems integration team to further work on project deliverables and ultimately deliver the project on-time and on budget.

● Engaged vendors and integrators as relates to client solutions (Such as identifying the best solution provider and contract negotiation).

● Subject matter expert for internal and external client team. Developed and wrote responses to request for proposals (RFPs) and participated in sales discussions with potential clients.

● Wrote and produced Statement of Work, Business Requirements, Design Documents, User Acceptance Test plans, status reports for clients and senior management (internal and external), training documents and other sales and client deliverables.

● Designed & maintained project plan, execute per plan, manage all scope change.

● Developed and managed change control procedures with all parties involved in client solutions. PC Connection, Inc.

Project Manager 1998 - 2000

● Implemented sales and marketing campaigns for use by internal clients and targeting external clients.

● Managed full-lifecycle, cross-functional and cross-platform product and sales projects. (Projects include creation of web-based client specific pricing pilot program; multi-media marketing materials; vendor specific pricing and sales incentive programs).

● Created, developed and organized delivery of marketing and sales promotions and tools for internal client teams.

Education:

Master Business Administration Nashua, NH

Southern New Hampshire University 2008

Bachelor of Arts

Notre Dame College Manchester, NH

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