Financial Secretary Customer Service
Resume:
KEISHA MILES
CONTACT
***********@*****.***
Pearland, TX 77584
CAREER OBJECTIVE
A hardworking and reliable Person focused on going above and beyond to support the team and serve customers. Trained in Administrative Management and Customer Service offering top-notch abilities. Motivated to continue to learn and grow in any professional environment. Administrative management/Organizational Skills Self Motivator Proven Leadership Skills Adaptability and ability to work under pressure Excellent Customer Service Skills Trained in Salesforce and other Oracle based systems Trained in invoicing and cash
EXPERIENCE
July 2021 - Present
CTE Financial Secretary To The Director
Alvin ISD, Manvel, TX
Provided clerical support to CTE Director as well as CTE Coordinators and Teachers
Made travel arrangements for students and Teachers for varies events.
Researched and cataloged supporting documentation and data for management projects.
Set up and oversaw administrative policies and procedures for offices and organizations.
Provided support to CTE staff by generating customer Po's and preparing them for invoicing
Managed and maintained teacher CTE and Classroom budgets for the school year
Cash handling, event prep and set, and assisted with varies other clerical duties.
December 2017 - January 2020
CurrentSenior Sales Administrator/Project Management
Stewart & Stevenson Equipment, Parts & Rental, Houston, TX
Established ambitious quotas and helped each team member implement a personalized plan to achieve targets
Worked closely with all sales personnel to assist with quoting generator sales bids and handle advanced issues
Continuously classified and filed records to keep the system efficient and all information organized
Reviewed the incoming Generator Bids and assigned work to the Sales Team to maintain a demanding schedule
Consulted with customers to understand their desires and suggest the best products to meet their needs
Worked closely with third party contractors on bids and or generator sales
Processed Purchase order paper work and invoice at completion of delivery.
April 2015 - December 2017
Preventive Maintenance Coordinator
Cummins Sales and Service, Houston, TX
Conferred with the customer and team supervisors to address and resolve service
Education needs
Scheduled and dispatched workers and service crews to handle service and repair needs
Organized daily assignment and run schedules for Service Technicians
Monitored personnel in the field to maintain location knowledge and provide ongoing support
Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy Service office
Reviewed the incoming orders and assigned work to the Service Technicians to maintain a demanding schedule
Continuously classified and filed records to keep the system efficient and all information organized
Determined the type and amount of resources required based on the specifications outlined in the work order
Provided on-call support during after hours a and Holiday periods
Reviewed and process invoices daily.
October 2010 - April 2015
Service Manager
Wells Fargo Bank, Seabrook, TX
Recruited and trained top-quality candidates to fill vacancies and maximize the team's performance
Helped customers with financial problems using a relationship-based approach
Evaluated applications for loans and lines of credit to determine whether customers were suitable candidates for the desired product
Networked around the local area to identify and capture new business opportunities
Enforced sound procedures to maintain adequate control of and secure business assets
Reviewed the incoming orders and assigned work to the Tellers and Bankers to maintain bank procedures
Followed and enforced all banking policies and procedures
Reviewed business forecast for the Month and assigned set schedules for the Tellers and other bank staff
Set procedures in place for my Tellers to ensure we met all audit requirements.
EDUCATION
Expected Graduation December 2022
Associate in Science (A.S.) GPA 3.3
San Jacinto Community College, Houston, TX
May 2000
High School Diploma
Samuel Clemens High School, Schertz, TX
REFERENCES
References available upon request
Contact this candidate