Linda Akinyi Amba

Operations Manager/Business Administrator

Work Experience

Operations Manager, Pfizer Laboratories Kenya

Feb 2021 to Date

- Reviewing financial statements and data. Utilizing financial data to improve profitability.

- Preparing and controlling operational budgets.

Controlling inventory. Planning effective strategies for the financial well-being of the company.

- Formulating and implementing departmental and

organizational policies and procedures to maximize output.

- Monitoring adherence to rules, regulations and

procedures.

- Organizing recruitment and placement of required staff.

- Providing leadership, direction and functional guidance to the operations team including setting team and

individual objectives.

- Establishing work schedules. Supervising staff.

Monitoring and evaluating performance.

- Coordinating and monitoring the work of various

departments involved in warehousing, pricing and

distribution of goods.

- Ensuring quality of products. Managing quality and quantity of employee productivity.

- Managing maintenance of equipment and machinery. Provide technical support where necessary.

Personal Info

P.O Box:

112**-*****, Nairobi

E- mail:

adtcdf@r.postjobfree.com

Mobile Nos:

+254*********/

+254*********

Education

Masters in Business Administration

University of Nairobi

May 2022 to date

Bachelor of Commerce

University of Nairobi

2012- 2015

Diploma in Business Management

Kenya Institute of Management

2008 - 2010

Kenya Certificate of Secondary

Education

Kituni High School

2002 - 2005

Highly motivated, passionate, creative, assertive, proactive team player with a high degree of commitment to achieve business objectives to the highest level. I have ability to lead and work successfully across culturally diverse and dynamic teams, employees, and stakeholders. A leader recognized for driving continuous change and

transformation through strong partnerships with

internal and external stakeholders.

- Monitoring performance and implement improvements.

- Monitoring, managing and improving the efficiency of support services such as IT, HR, Accounts and Finance.

- Providing leadership and guidance in management of annual procurement planning with a focus on ensuring cost-effectiveness and efficiency.

- Managing sensitive relationships and negotiations with key vendors e.g., landlords, service providers, etc. to ensure excellent service provision and cost-effectiveness. Operations Manager, EGM Securities Kenya (Equiti Group) Jan 2019 – Dec 2020

- Developing, implementing, and monitoring day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives

- Supporting other departments in facility management

- Building and maintaining relationships with departments, external partners, and vendors to make decisions

regarding operational activities and strategic goals.

- Devising strategies to ensure growth and smooth

operations, and improving on communication channels.

- Planning, monitoring, and analyzing key metrics for the day-to-day performance operations to ensure efficient and timely completion of tasks

- Upholding organization policies and standards, ensuring legislative regulations are followed

- Helping promote company culture that encourages top performance and high morale.

- Overseeing budgeting, reporting, planning, and auditing

- Ensuring all legal and regulatory documents is filed and monitor compliance with laws and regulations.

- Working with the board of directors to determine values and mission, and plan for short and long-term goals. Head of Operations; Iconet Group Ltd – Telecoms

August 2013 to Nov 2018

- Supported on the management of project work plans, working in conjunction with country teams.

Skills & Competencies

- Strong Organizational Skills

- Analytical skills

- Effective Communication &

Interpersonal skills

- Servant Leadership, Creating

an environment of trust,

transparency, accountability

- Project Management

- Customer Relationship

Management

Professional Values

- Ability to manage multiple

tasks, priorities and deadlines

- Ability to work in a structured

environment as a team player

independently without

supervision

- Honesty, Integrity and

Accountability

- Flexible and able to work

professionally in a fast-paced

environment

- Ability to evaluate opportunities

for strategic partnerships.

- Strong analytical and

problem-solving skills.

- Strong commitment to work

ethics and integrity.

- Multitasking and time

management skills

- Collaborated with executive-level management in the development of performance goals and long-term

operational plans

- Evaluated customer complaints and negative reviews for class project at assigned company site, and identified three key service issues as well as potential resolutions to improve customer satisfaction.

- Supported on the management of country budgets

- Ensured that project teams are on time, on budget and on target and steers the appropriate processes to this end, as per the organization’s standards and procedures. Notable Achievements

- Maintained and monitored product reviews working with team to ensure all “3 star and under reviews” are

addressed quickly and appropriately.

- Maintained responsibility for recruiting, hiring, and training shift supervisors and seasonal staff.

- Developed and implemented management reports and over 20 KPIs for senior executive team.

- Directly trained and managed 20 supervisors while leading a total staff of 75 team members.

- Led teams across broad technical, financial disciplines. Focused teams on program objectives and tracked

progress to ensure project milestones were completed on time, on budget and with the desired results.

- Used background in finance to review historical analysis of company sales information to establish proper weekly scheduling and ad promotions.

- Directly trained, hired and supervised over 30 employees to meet company sales goals.

Operations Officer; Flight Centre Ltd

August 2011 to June 2013

- Improved processes and policies in support of

organizational goals.

- Monitored adherence to rules, regulations and

procedures.

Language Proficiency

English

Reading, Writing and Speaking

Swahili

Reading, Writing and Speaking

Computer Proficiency

MS Excel Excellent

MS Word Excellent

MS Access Intermediate

MS PowerPoint Excellent

MS Publisher Intermediate

- Formulating implementing departmental and

organizational policies and procedures to maximize output.

- Reviewing financial statements and data. Utilizing financial data to improve profitability.

- Preparing and controlling operational budgets.

Controlling inventory.

- Hired, trained and managed teams required for the facility operations

- Coordinated external and internal communication for the stakeholders

- Assisted in conducting root cause analysis, driving improvement plans, monitoring satisfaction KPIs and understanding the market trends to facilitate the design of customer satisfaction management strategy.

Notable Achievements

- Improved profit margins by 8% while reducing quality defect losses by 15%.

- Implemented new outreach program aimed at post-

delivery follow-up and new business development.

- Used background in finance to review historical analysis of company sales information to establish proper weekly scheduling and ad promotions.

- Directly trained, hired and supervised over 30 employees to meet company sales goals.

- Enforced contact center policies, procedures and quality assurance measures.

- Implemented employee safety initiative with a 0% injury rate for over two years.

- Increasing awareness amongst staff on correct use of corporate logo and brand elements.

- Demonstrated exceptional team building capability which ultimately leads to maximum financial performance and employee satisfaction.

Referees

Mr. Samuel Kiraka

CEO; EGM Securities

Tel: +254*********

adtcdf@r.postjobfree.com

Ms. Anne Demba

Country Manager

Pfizer Pharmaceuticals

Tel: +254*********

E-mail: adtcdf@r.postjobfree.com

Dr. Peterson Magutu

Senior Lecturer;

University of Nairobi

Tel: +254*********

E-mail: adtcdf@r.postjobfree.com

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