Operations Manager Business Administrator
Resume:
Linda Akinyi Amba
Operations Manager/Business Administrator
Work Experience
Operations Manager, Pfizer Laboratories Kenya
Feb 2021 to Date
- Reviewing financial statements and data. Utilizing financial data to improve profitability.
- Preparing and controlling operational budgets.
Controlling inventory. Planning effective strategies for the financial well-being of the company.
- Formulating and implementing departmental and
organizational policies and procedures to maximize output.
- Monitoring adherence to rules, regulations and
procedures.
- Organizing recruitment and placement of required staff.
- Providing leadership, direction and functional guidance to the operations team including setting team and
individual objectives.
- Establishing work schedules. Supervising staff.
Monitoring and evaluating performance.
- Coordinating and monitoring the work of various
departments involved in warehousing, pricing and
distribution of goods.
- Ensuring quality of products. Managing quality and quantity of employee productivity.
- Managing maintenance of equipment and machinery. Provide technical support where necessary.
Personal Info
P.O Box:
112**-*****, Nairobi
E- mail:
******.****@*****.***
Mobile Nos:
Education
Masters in Business Administration
University of Nairobi
May 2022 to date
Bachelor of Commerce
University of Nairobi
2012- 2015
Diploma in Business Management
Kenya Institute of Management
2008 - 2010
Kenya Certificate of Secondary
Education
Kituni High School
2002 - 2005
Highly motivated, passionate, creative, assertive, proactive team player with a high degree of commitment to achieve business objectives to the highest level. I have ability to lead and work successfully across culturally diverse and dynamic teams, employees, and stakeholders. A leader recognized for driving continuous change and
transformation through strong partnerships with
internal and external stakeholders.
- Monitoring performance and implement improvements.
- Monitoring, managing and improving the efficiency of support services such as IT, HR, Accounts and Finance.
- Providing leadership and guidance in management of annual procurement planning with a focus on ensuring cost-effectiveness and efficiency.
- Managing sensitive relationships and negotiations with key vendors e.g., landlords, service providers, etc. to ensure excellent service provision and cost-effectiveness. Operations Manager, EGM Securities Kenya (Equiti Group) Jan 2019 – Dec 2020
- Developing, implementing, and monitoring day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
- Supporting other departments in facility management
- Building and maintaining relationships with departments, external partners, and vendors to make decisions
regarding operational activities and strategic goals.
- Devising strategies to ensure growth and smooth
operations, and improving on communication channels.
- Planning, monitoring, and analyzing key metrics for the day-to-day performance operations to ensure efficient and timely completion of tasks
- Upholding organization policies and standards, ensuring legislative regulations are followed
- Helping promote company culture that encourages top performance and high morale.
- Overseeing budgeting, reporting, planning, and auditing
- Ensuring all legal and regulatory documents is filed and monitor compliance with laws and regulations.
- Working with the board of directors to determine values and mission, and plan for short and long-term goals. Head of Operations; Iconet Group Ltd – Telecoms
August 2013 to Nov 2018
- Supported on the management of project work plans, working in conjunction with country teams.
Skills & Competencies
- Strong Organizational Skills
- Analytical skills
- Effective Communication &
Interpersonal skills
- Servant Leadership, Creating
an environment of trust,
transparency, accountability
- Project Management
- Customer Relationship
Management
Professional Values
- Ability to manage multiple
tasks, priorities and deadlines
- Ability to work in a structured
environment as a team player
independently without
supervision
- Honesty, Integrity and
Accountability
- Flexible and able to work
professionally in a fast-paced
environment
- Ability to evaluate opportunities
for strategic partnerships.
- Strong analytical and
problem-solving skills.
- Strong commitment to work
ethics and integrity.
- Multitasking and time
management skills
- Collaborated with executive-level management in the development of performance goals and long-term
operational plans
- Evaluated customer complaints and negative reviews for class project at assigned company site, and identified three key service issues as well as potential resolutions to improve customer satisfaction.
- Supported on the management of country budgets
- Ensured that project teams are on time, on budget and on target and steers the appropriate processes to this end, as per the organization’s standards and procedures. Notable Achievements
- Maintained and monitored product reviews working with team to ensure all “3 star and under reviews” are
addressed quickly and appropriately.
- Maintained responsibility for recruiting, hiring, and training shift supervisors and seasonal staff.
- Developed and implemented management reports and over 20 KPIs for senior executive team.
- Directly trained and managed 20 supervisors while leading a total staff of 75 team members.
- Led teams across broad technical, financial disciplines. Focused teams on program objectives and tracked
progress to ensure project milestones were completed on time, on budget and with the desired results.
- Used background in finance to review historical analysis of company sales information to establish proper weekly scheduling and ad promotions.
- Directly trained, hired and supervised over 30 employees to meet company sales goals.
Operations Officer; Flight Centre Ltd
August 2011 to June 2013
- Improved processes and policies in support of
organizational goals.
- Monitored adherence to rules, regulations and
procedures.
Language Proficiency
English
Reading, Writing and Speaking
Swahili
Reading, Writing and Speaking
Computer Proficiency
MS Excel Excellent
MS Word Excellent
MS Access Intermediate
MS PowerPoint Excellent
MS Publisher Intermediate
- Formulating implementing departmental and
organizational policies and procedures to maximize output.
- Reviewing financial statements and data. Utilizing financial data to improve profitability.
- Preparing and controlling operational budgets.
Controlling inventory.
- Hired, trained and managed teams required for the facility operations
- Coordinated external and internal communication for the stakeholders
- Assisted in conducting root cause analysis, driving improvement plans, monitoring satisfaction KPIs and understanding the market trends to facilitate the design of customer satisfaction management strategy.
Notable Achievements
- Improved profit margins by 8% while reducing quality defect losses by 15%.
- Implemented new outreach program aimed at post-
delivery follow-up and new business development.
- Used background in finance to review historical analysis of company sales information to establish proper weekly scheduling and ad promotions.
- Directly trained, hired and supervised over 30 employees to meet company sales goals.
- Enforced contact center policies, procedures and quality assurance measures.
- Implemented employee safety initiative with a 0% injury rate for over two years.
- Increasing awareness amongst staff on correct use of corporate logo and brand elements.
- Demonstrated exceptional team building capability which ultimately leads to maximum financial performance and employee satisfaction.
Referees
Mr. Samuel Kiraka
CEO; EGM Securities
Tel: +254*********
******.******@*************.***
Ms. Anne Demba
Country Manager
Pfizer Pharmaceuticals
Tel: +254*********
E-mail: ****.******@******.***
Dr. Peterson Magutu
Senior Lecturer;
University of Nairobi
Tel: +254*********
E-mail: *********@*****.***
Contact this candidate