Vanessa Schopper

Retired - looking for part time work

Las Vegas, NV 89107

adtccg@r.postjobfree.com

+1-775-***-****

Forced retirement from the Medical field due to Covid in May of 2020. Recently moved to Vegas to help with my mom and would like to find a part time position to utilize my skills in customer service and Health care.

Authorized to work in the US for any employer

Work Experience

Medical Assistant/Par

Renown Regional Medical Center - Reno, NV

September 2016 to May 2020

Scheduled follow up appointments, tests and imaging that the cardiologists ordered during their appointment using Epic. Helped Dr’s and nurses with all scheduling issues. Was the liaison between the patients, Dr.’s, nurses, PAR’s imaging departments and supervisors.

• Performed numerous administrative duties

• Contacted patients for appointment reminders

• Recorded patient history

• Updated care plans

Customer Service

RENOWN - Reno, NV

April 2016 to September 2016

Taking calls from patients that are unable to get into appointments with their primary Care Provider in a timely manner or into a new patient appt within their time frame. Also handling miscellaneous phone calls from patients that have had bad experiences within the Renown system.

• Conducted customer service surveys

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Inventoried spreadsheets

Health Coach

RENOWN - Reno, NV

June 2015 to April 2016

Per local, statewide or nationally determined protocol and physician peer- reviewed recommendations or in compliance with those initiatives or regulations, the health coach will coach individuals adopt healthy behaviors, and will conduct

outreach for medical personnel and Renown departments to implement programs in the practice that promote, maintain, and improve individual and community health. May also provide information on available resources, provide social support and informal counseling, advocate for individuals and community health needs, and may provide first line medical services. In addition, this position may collect data to help identify health needs.

Medical Assistant

Renown Regional Medical Center - Reno, NV

October 2014 to June 2015

The Medical Assistant is accountable for assisting the providers in front and back office procedures. The incumbent has the added responsibility of providing a direct liaison between provider and patient, making certain that any patient questions or concerns have been addressed by the appropriate provider. Medical Assistants working in a Medical Home medical practice setting will be an integral part of the patient's care team. They will work side-by-side with other Members of the patient's care team, including healthcare providers and nurses. Medical Assistants in these settings will be required to do more during the rooming process; from reviewing medications, to goal setting, to patient education. They will also be expected to assist with the tracking and coordination of patient test results, with reminding patients of overdue health maintenance topics, and with assisting other members of the Medical Home Care Team in delivering optimal patient- centered care.

• Provided patient care

• Obtained patient vitals

• Performed blood draws

• Triaged patients

• Responsible for back office duties

• Ordered labs

Office Manager

JP Builders - Las Vegas, NV

2002 to 2014

Ran the office for a small construction company. Answering the phone, paying bills, filing, doing payroll and taxes.

Claims Representative

AAA Insurance - Las Vegas

July 1998 to October 2002

• Addressed and resolve customer product complaints empathetically and professionally.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Met or exceeded service and quality standards every review period. Education

Certified Medical Assistant in Medical Assistant

Truckee Meadows Community College - Reno, NV

June 2014 to September 2014

High school diploma

Alamogordo High School - Alamogordo, NM

August 1970 to May 1974

Skills

• Experience Administering Injections

• Epic

• EMR Systems

• Vital Signs

• Patient Care

• Medical Office Experience

• Laboratory Experience

• Insurance Verification

• Certified Assistant (6 years)

• Phlebotomy

• Triage

• Medical Scheduling

• Computer Skills

• Anatomy Knowledge

• Communication skills

• Customer service

Awards

Groups Scheduler

April 1994

Received an award for designing a scheduling manual for the Groups Department at Reno Air. Additional Information

SKILLS

• CPR/First Aid certified Microsoft Office proficiency

• Patient-focused care Computer proficient / Epic

• Efficient and reliable team player Excellent communication skills

• Strong problem solving aptitude Office support (phone, faxing, filing)

• Customer service award Vitals

• EKG Scheduling

Contact this candidate