Customer Service Representative
Resume:
AMANDA WASHINGTON
Hamer, SC ***** 843-***-**** **************@*****.***
SKILLS
Credit Card Payment Processing
Report Generation
Report Creation
Responding to Difficult
Customers
EXPERIENCE
**/*019 to 03/2022 Customer Service Representative Harbor Freight Tools Distribution Center Hamer, SC De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented customer correspondence in CRM to track requests, problems and solutions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
04/2016 to 09/2019 Package Scanner
Franco Manufacturing Dillon, SC
Packed merchandise into boxes and containers in preparation for safe shipment.
Arranged items on pallets according to size and weight. Marked and labeled containers with accurate shipping information to prevent delays.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Assembled cartons, crates and containers to prepare for shipping. 06/2015 to 03/2016 Spinner
Charles Craft Inc Hamer, SC
Enhanced yarn strength, smoothness and uniformity with skilled operation of [Type] equipment.
Adjusted tool positions and machine controls to desired timing, clearance, and tolerance settings.
De-burred and cleaned parts after jobs and performed inspections to locate concerns.
Computed dimensions and machine settings for each job, input programming, and set up correct tool arrangements. EDUCATION AND TRAINING
06/2000 High School Diploma
Dillon High School Dillon, SC
ACCOMPLISHMENTS
Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders. Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency. Exceeded sales goals by an average of [Number]% in [Year] ACTIVITIES AND HONORS
National Customer Service Association
Sales and Marketing Professional Association
WEBSITES, PORTFOLIOS, PROFILES
Amanda
ADDITIONAL INFORMATION
Im very well motivated,I have many years of experience,i love communicating with people and meet all goals to meet deadlines.
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