SAIKIRAN SAMALA

Senior IT Manager

Contact

Address

Hyderabad, India, 500087

Phone

+91-789*******

E-mail

adtcc2@r.postjobfree.com

LinkedIn Profile:

https://www.linkedin.com/in/sai-

85128679

US B1/B2 Visa (valid till 2029)

Skills

Project Management

Microsoft Azure, Active

Directory. DNS and DHCP.

Vsphere6.5

TCP/IP, Cisco Routing &

Switching.

Office 365, MS Project, Visio.

Excellent Communication

Change Management,

Conflict Management

Vendor Management

Budget Forecasting.

Dynamic IT consultant with 10 years of experience deploying and maintaining Data Center Infrastructure. Successfully led projects that involved coordinating with stakeholders, and vendors and within allotted budgets to upgrade and support IT infrastructure. Seeking a challenging role in a reputed organization that will leverage my expertise, skillset, and passion for customer service. Work History

2012-06-

2022-08

Senior IT Manager

Nektar Therapeutics, Hyderabad, India

Nektar Therapeutics is a global biopharmaceutical

company, based out of San Francisco, California focused on the discovery and development of novel therapies to treat cancer, and autoimmune disorders.

Responsibilities (Reporting to Senior Vice-president, IT)

• Helpdesk Management: Monitor IT service desk and delegate service issues and or requests to the team and ensure technical resolution of escalated issues.

• Infrastructure Management: Liaise with internal

Technology team (4 direct reports) and external

consultants to upgrade IT infrastructure adhering to change control process.

• Project Management: Define& develop project plans, delegate resources, and oversee project

accomplishment within approved budgets and timelines.

• Budget Management: Proactively analyze systems,

processes, and infrastructure and propose upgrades or process automation by defining business case(s) for the project(s) approval & funding.

• Cross-functional collaboration: Led interdepartmental projects involving multiple stakeholders as part of process automation and new systems implementation.

• Change/Release Management: Ensure changes to

controlled systems are implemented according to internal IT SOP.

• Internal Audits: Participate in yearly Quality audits and are responsible for addressing findings in the audit. Key Accomplishments

Handled projects ranging from $500k to $ 10 million.

• Data Center – UPS upgrade: Worked with multiple

stakeholders including the global IT and Facilities team and successfully replaced obsolete 40Kv APC

UPS with an upgraded model of 48Kv UPS.

• Virtualization – Planned and oversaw configuration of the virtual cluster with ESXi nodes to phase out

obsolete physical servers which help the business

realize cost savings of roughly $100K per year.

• Infrastructure servers – Leveraged Virtual

infrastructure to deploy File server, DHCP, and DNS servers to ensure stability, security, availability, and scalability.

• Network Infrastructure upgrade – Replaced obsolete on-prem Network gear with Cloud-based Meraki

infrastructure and ensured reduced Toc, mitigating security threats, and faster and reliable network

connectivity.

Leadership & Teamwork

• Working closely with direct reports, engineers, and OEM consultants to define, design, and deploy

applications, and systems, and attend to issues and outages.

• Define project scope and delegate tasks to team

members and consultants based on skillset and

capability.

• Monitor project implementation progress through

weekly meetings with stakeholders and address

bottlenecks or other critical items holding up the project.

• Maintain open communication with direct reports

encouraging ideas and feedback and clearly

communicating expectations.

• Review individual performance, provide feedback

Enhanced User Productivity

• O365 &Collaboration Tools– Strategized and

deployed Office365 suite &real-time coloration tools such as Teams, Sharepoint, etc. which increased staff productivity by over 56%.

• Business Process Improvement: Automated manual

paper-based expense reimbursement, Travel

authorization, and Purchase Requisition systems which significantly reduced the time spent by over 40 hours per month.

2011-05 -

2012-02

IT Systems Specialist

Albany Molecular Research Inc, Hyderabad, India

• Responsible for monitoring the helpdesk queue,

taking ownership of critical hardware or application issues, and ensuring resolution within the agreed

Service level.

• Maximized customer satisfaction through either

prompt resolution or escalation to the next support level and provide updates to stakeholders.

• Work with the technical team to ensure utilization of available resources based on workload/ priority.

• Responsible to maintain documentation pertaining to case findings & solutions.

• Mentored team members in the management of

customer issues besides focusing on optimum

• Involved in the creation of knowledge base articles & solution objects and identification of the right

resources for cases in coordination with peers &

mentors.

• Responsible for ensuring IT systems optimal

performance, backups execution, and uptime.

2010-06 -

2010-10

IT Support Engineer

Silicon & Software Services, Dublin, Ireland

• Collaborate with the development team to gather

systems requirements and then configure, deploy and support the systems.

• Responsible for planning and execution of Active Directory, DNS, and DHCP server upgrades.

• Define and configure backups of critical systems and applications.

• Support a team of 6 frontline techs, handling technical escalations and unresolved technical issues.

• Support US team with escalations and provide on-call support to US staff when required.

Education

2008-09 -

2010-02

Masters: Strategic Business IT

University of Portsmouth - UK

2000-09 -

2003-03

Bachelor of Computer Applications

Osmania University - Hyderabad, TG

Certifications

RedHat Certified Engineer (RHCE – version 6)

References

Available on request.

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