Sr.Manager - IT
Resume:
SAIKIRAN SAMALA
Senior IT Manager
Contact
Address
Hyderabad, India, 500087
Phone
**************@*****.***
LinkedIn Profile:
https://www.linkedin.com/in/sai-
85128679
US B1/B2 Visa (valid till 2029)
Skills
Project Management
Microsoft Azure, Active
Directory. DNS and DHCP.
Vsphere6.5
TCP/IP, Cisco Routing &
Switching.
Office 365, MS Project, Visio.
Excellent Communication
Change Management,
Conflict Management
Vendor Management
Budget Forecasting.
Dynamic IT consultant with 10 years of experience deploying and maintaining Data Center Infrastructure. Successfully led projects that involved coordinating with stakeholders, and vendors and within allotted budgets to upgrade and support IT infrastructure. Seeking a challenging role in a reputed organization that will leverage my expertise, skillset, and passion for customer service. Work History
2012-06-
2022-08
Senior IT Manager
Nektar Therapeutics, Hyderabad, India
Nektar Therapeutics is a global biopharmaceutical
company, based out of San Francisco, California focused on the discovery and development of novel therapies to treat cancer, and autoimmune disorders.
Responsibilities (Reporting to Senior Vice-president, IT)
• Helpdesk Management: Monitor IT service desk and delegate service issues and or requests to the team and ensure technical resolution of escalated issues.
• Infrastructure Management: Liaise with internal
Technology team (4 direct reports) and external
consultants to upgrade IT infrastructure adhering to change control process.
• Project Management: Define& develop project plans, delegate resources, and oversee project
accomplishment within approved budgets and timelines.
• Budget Management: Proactively analyze systems,
processes, and infrastructure and propose upgrades or process automation by defining business case(s) for the project(s) approval & funding.
• Cross-functional collaboration: Led interdepartmental projects involving multiple stakeholders as part of process automation and new systems implementation.
• Change/Release Management: Ensure changes to
controlled systems are implemented according to internal IT SOP.
• Internal Audits: Participate in yearly Quality audits and are responsible for addressing findings in the audit. Key Accomplishments
Handled projects ranging from $500k to $ 10 million.
• Data Center – UPS upgrade: Worked with multiple
stakeholders including the global IT and Facilities team and successfully replaced obsolete 40Kv APC
UPS with an upgraded model of 48Kv UPS.
• Virtualization – Planned and oversaw configuration of the virtual cluster with ESXi nodes to phase out
obsolete physical servers which help the business
realize cost savings of roughly $100K per year.
• Infrastructure servers – Leveraged Virtual
infrastructure to deploy File server, DHCP, and DNS servers to ensure stability, security, availability, and scalability.
• Network Infrastructure upgrade – Replaced obsolete on-prem Network gear with Cloud-based Meraki
infrastructure and ensured reduced Toc, mitigating security threats, and faster and reliable network
connectivity.
Leadership & Teamwork
• Working closely with direct reports, engineers, and OEM consultants to define, design, and deploy
applications, and systems, and attend to issues and outages.
• Define project scope and delegate tasks to team
members and consultants based on skillset and
capability.
• Monitor project implementation progress through
weekly meetings with stakeholders and address
bottlenecks or other critical items holding up the project.
• Maintain open communication with direct reports
encouraging ideas and feedback and clearly
communicating expectations.
• Review individual performance, provide feedback
Enhanced User Productivity
• O365 &Collaboration Tools– Strategized and
deployed Office365 suite &real-time coloration tools such as Teams, Sharepoint, etc. which increased staff productivity by over 56%.
• Business Process Improvement: Automated manual
paper-based expense reimbursement, Travel
authorization, and Purchase Requisition systems which significantly reduced the time spent by over 40 hours per month.
2011-05 -
2012-02
IT Systems Specialist
Albany Molecular Research Inc, Hyderabad, India
• Responsible for monitoring the helpdesk queue,
taking ownership of critical hardware or application issues, and ensuring resolution within the agreed
Service level.
• Maximized customer satisfaction through either
prompt resolution or escalation to the next support level and provide updates to stakeholders.
• Work with the technical team to ensure utilization of available resources based on workload/ priority.
• Responsible to maintain documentation pertaining to case findings & solutions.
• Mentored team members in the management of
customer issues besides focusing on optimum
• Involved in the creation of knowledge base articles & solution objects and identification of the right
resources for cases in coordination with peers &
mentors.
• Responsible for ensuring IT systems optimal
performance, backups execution, and uptime.
2010-06 -
2010-10
IT Support Engineer
Silicon & Software Services, Dublin, Ireland
• Collaborate with the development team to gather
systems requirements and then configure, deploy and support the systems.
• Responsible for planning and execution of Active Directory, DNS, and DHCP server upgrades.
• Define and configure backups of critical systems and applications.
• Support a team of 6 frontline techs, handling technical escalations and unresolved technical issues.
• Support US team with escalations and provide on-call support to US staff when required.
Education
2008-09 -
2010-02
Masters: Strategic Business IT
University of Portsmouth - UK
2000-09 -
2003-03
Bachelor of Computer Applications
Osmania University - Hyderabad, TG
Certifications
RedHat Certified Engineer (RHCE – version 6)
References
Available on request.
.
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