Teller Branch Data Entry

SIMON GAKUHI’S CURRICULUM

Names: Simon Ndura Gakuhi

Mobile Telephone: 074*-***-*** E-Mail: *******@*****.***.

Address: P. O. Box 443-10100 Nyeri.

Personal Profile

I have ten years of continuous banking experience as a Business Banker, Personal Banker, Branch Systems

Administrator, Teller, Customer Care Representative and Personal Banking Officer with Co-operative Bank of

Kenya (Ltd).

Key Skills and Achievements

Self Motivation:

●Through hard work and determination I emerged as the best Business Banker of the year in 2017 in the field of assets and liability growth.

●Through self study I was able to qualify as a Certified Public Accountant CPA (K) while at the same time pursuing my undergraduate degree at the University of Nairobi.

Managerial Ability:

●In 2017, through prudent lending, strictly adherence to the laid down bank policies and procedures as well as managing client’s expectations, I managed to be named the best business banker of the year in the category assets and liabilities growth.

●In 2016, I was promoted to the more challenging role of Business Banking and was tasked with management of various books such as Mortgages, Asset Finance, Working Capital, Insurance Premium Financing, Micro Loans, Bank Guarantees, Liabilities among other products.

●As a Personal Banker, I was tasked with the responsibility of managing the branch's unsecured personal loan portfolio of over five hundred million with an average delinquency of below 2%.

●As the Personal Banker, I was tasked with the management of the sales team comprising of about five people to ensure that they achieve their weekly, monthly and overall targets.

●Developed useful relationships across various companies through constant interactions with key personnel in various scheme loans companies.

Career Aspirations:

●To develop a career in business development and continuity as a team leader through relationship establishment, management and sustainable growth.

●To work with creativity and initiative so as to meet the organizations objectives and be part of its growth and success.

●To deliver my best in terms of output with full readiness to learn and adopt new skills in the dynamic corporate environment.

Customer Focus:

●Deliver outstanding customer service and promote the attitude that everyone is a customer.

●Listen to customers and give the highest priority to customer needs to yield satisfaction, whether internal or external customers.

●Maintain the perfect balance between the interests of the organization and its customers.

Career Summary and Key Responsibilities

Co-operative Bank of Kenya Ltd: Business Banker. March 2016 –October 2020

As a Business Banker, I was responsible for the management of various loan books in the branch such as Mortgages, Asset Finance, Working capital, Insurance Premium Financing, Micro Loans and Trade Finance Products.

I was responsible for originating and presenting to the bank quality credit facilities from various clients.

Key responsibilities:

●Vetting clients’ various credit facilities such as mortgages, asset finance, working capital, Insurance Premium finance among other applications to establish their qualification for the same, at the preliminary application level.

●Visiting clients at their business premises in order to establish the existence of the business, its viability and overall understanding of the business.

●Maintaining existing client relations and establishing new relations for business growth and development.

●Managing the loan application process by ensuring reduction of errors on applications both to companies and Loans Processing Centre.

●Championing customers’ service through handling of customers’ queries’, inquiries and complaints.

●Championing complaints ownership and resolution with no outstanding issues within two days.

●Submission of well completed and documented returns as requested by all authorized stakeholders.

●Timely submission of management reports to relevant head office departments.

●Reviewing data entry for loan applications.

●Monitoring and evaluating loan book portfolio.

Achievements

●I was awarded the best business banker of the year 2017, in the category of Asset and Liability Growth.

●Through thorough customer vetting and appraisal I ensured maximum customer satisfaction by ensuring loans are disbursed as soon as possible. As a result, I was able to improve customer experience and satisfaction.

●Employment of debt recovery techniques in a timely manner has been critical in improving the quality of the loan book as well as reducing possible losses of bank assets.

●I managed creation of several relations with various clients as well as maintaining the existing relations and hence ensured business growth and development.

Co-operative Bank of Kenya Ltd: Consumer Credit Team.

Personal Banking Officer Co-operative Bank of Kenya Ltd, Westlands and Buruburu branches November 2011 – 2015:

●The role entailed handling of customer’s loan application forms analyzing them and recommending the same for approval.

●In addition, the role also involves managing the unsecured personal loan book portfolio

Key responsibilities:

●Vetting clients’ loan applications to establish their qualification for the same, at the preliminary application level.

●Printing of Clients bank statements and sourcing for other documentations, forming part of annexure to loan applications.

●Manage the loan application process by ensuring reduction of errors on applications both to companies and Loans Processing Centre.

●Championing customers’ service through handling of customers’ queries’, inquiries and complaints.

●Championing complaints ownership and resolution with no outstanding issues within two days.

●Submission of well completed and documented returns as requested by all authorized stakeholders.

●Timely submission of management reports to relevant head office departments.

●Reviewing data entry for loan applications.

●Monitoring and evaluating loan book portfolio.

●Achievements

●Through thorough customer vetting and appraisal I ensure maximum customer satisfaction by ensuring loans are disbursed as soon as possible. As a result, I am able to improve customer experience and satisfaction.

●Employment of debt recovery techniques in a timely manner has been critical in improving the quality of the loan book as well as reducing possible losses of bank assets.

Teller Branch Operations Department February 2011-November 2011:

●The role required the holder to handle cash and other bills of payment as well as reconciling internal accounts related to cash and cheques.

●The job also entailed serving customers visiting the branch for various cash related transactions.

Key responsibilities:

●Pay cash to customers visiting the branch to carry out various cash transactions

●Receive cash and cheques from customers making deposits.

●Drawing bankers cheques

●Reconciling internal accounts and forwarding the reports to supervisors.

●End of day balancing ensuring all transactions are posted accurately ensuring nil incidences of cash differences.

Achievements

●I was able to develop good relations with customers by ensuring that I serve them fast and accurately.

Customer Service Representative and System Administrator Branch operations department August 2010-February 2011:

●The role entailed handling customer's complaints reported at the branch and liaising with the relevant departments to ensure they are resolved in a timely manner.

●A branch system administrator is required to ensure that every single individual in the branch is operating with minimal system related interruptions.

Key responsibilities:

●Inputting all reported customer complaints in the customer management systems and making follow ups to ensure they are resolved as soon as possible.

●Carrying out start and end of day system processes.

●Printing and issuing all requested bank statements.

●Receiving and issuing debit and credit cards to customers.

●Timely suspending and blocking all reported lost debit and credit cards.

●Liaising with the ICT department whenever systems are offline to ensure the issue is resolved promptly.

Qualifications and Professional Development

Area of Learning:

Provider:

Year:

Certified Public Accountant CPA (K).

KASNEB: Private Student.

June 2003 – December 2009

Bachelor of Science (Meteorology)

2ndClass Honors

University of Nairobi.

September 2004- October 2008.

KCSE B+ (Plus).

Njiiri School

1999-2002.

Hobbies and Interests

Playing soccer, traveling and socializing.

Referees:

Mr. Evans Mwaura Ngugi, Mr. Robert Mbau Wairimu Mrs. Leah Wangui Maina,

Internal Audit/Compliance, Head of Credit, Transformation Dept,

Eco Bank Ltd, Amica Savings & Credit, Co-operative Bank of Kenya Ltd,

P. O. Box 121**-*****, P. O. Box 502-10100, P. O. Box 227-10202,

Nyeri. Nyeri. Kangema.

Email. *******@*****.*** Email. **********@*****.*** Email. *******@**-******.**.**

Mobile: +254********* +254********* +254*********

Contact this candidate