Customer Care Service

LATOYA JOY PLAATJIES

Employment History

Customer Service Advisor, Capita, Cape Town

December 2021- Current

•Customer care

•Billing queries

•Contract Queries/Contract Billing

•Direct debit orders

•Payments

Contact centre agent, Pick n pay, Cape Town

FEBRUARY 2021 — SEPTEMBER 2021

•Customer care

•Customer queries

•SAP CRM

Teller, Standard bank, Cape Town

JANUARY 2015 — MARCH 2020

•ATM/Ana processing

•General ATM deposits & Re-runs

•ATM balance checks

•Data capturing

•Financial processing for large chain stores and retailers

•Releasing of cheques

•Notes recycling

•Auto save-Retailers and Companies

Coach, Caravelle Primary School, Cape Town

MAY 2014 — JUNE 2014

•Sports Coach

•Coaching Development Rugby

•Create Activities In and Outside of Classrooms

Coach / Substitute, Eisleben Road Primary School, Cape Town

APRIL 2014 — APRIL 2014

•Development Rugby Coaching Educator

•Physical Education

•Educator Support Staff

Education

Matric (Grade 12), Spine Road High School

2005 — 2009

Courses

Skills mentorship programme, Department of Education

DCAS leadership camp, Department of Cultural Affairs and Sport

Referee-IRB Level 1, Western Province Rugby Football Union (WPRFU) 1 year Theology course completed, Spirit Life Church (Bible college)

References

Xola Mahelu (Team leader) from Capita O2

061*******

Edwill Fransman (Team leader) from Pick n pay

*************@***.**.** 073*******

Fouzaanah Fagoedien (Team leader) from Standard bank

072*******

Samuel Mahlatsi from W.P.R.F.U Carravelle Primary

021-***-****

Ryan Crouse (Head Coach) Eisleben Road Primary

084-***-****

Contact this candidate