Customer Service Assistant Manager
Resume:
Mindy Berkowitz
Lithia Springs, GA *****
****************@*****.***
Work Experience
General Manager
Papa John's - Powder Springs, GA
September 2021 to October 2022
• Interview and hire new employees.
• Responsible for creating and editing food orders
• Responsible for employee scheduling
• Accurate inventory counts and providing overage and shortage explanation
• Holding team accountable to standards as well a disciplinary actions
• Weekly paperwork
• Creating quarterly sales budget
• Customer service and customer complaints
• Monitor operations to ensure that they comply with applicable policies, regulations, and laws.
• Employee training and evaluation
Shift Lead
Papa John's - Powder Springs, GA
February 2017 to September 2021
• Inventory
• Cash management
• Crew deployment
• Holding team members accountable
• Customer service and customer complaints
• Cleaning to specific standards, and always going beyond what was expected. Area Manager
Everything But Water - Louisville, KY
2002 to 2010
• Maintain staffing at each location
• Was responsible for keeping accurate count of inventory
• Traveled to locations across multiple state lines
• Was responsible for selecting, hiring and training new employees
• Was responsible for organizing and executing fashion shows to promote our company. Education
College in Science
Jefferson Community and Technical College - Louisville, KY August 1998 to 1999
Skills
• Employee Evaluation
• Interviewing
• Profit & Loss
• Inventory Control
• Shift Management
• Human Resources
• Payroll
• Assistant Manager Experience
• Food Safety
• Restaurant Management
• Purchasing
• Supervising Experience
• Performance Management
• Recruiting
• Event Planning
• Management
• Strategic Planning
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