Data Entry Sales Associate

Las Vegas, NV ***** 702-***-**** *****.**@*****.***

JAYMEE MORAN

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS Data Entry and

Maintenance

●

Customer Data

Confidentiality

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Courteous with Strong

Service Mindset

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Calm and Professional

Under Pressure

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Building Customer Trust

and Loyalty

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Interpretation and

Translation Services

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Upselling Products and

Services

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Issue and Complaint

Resolution

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Efficient and Detail-

Oriented

●

● Information Updates

Upbeat and Positive

Personality

●

Understanding Customer

Needs

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● Cash Register Operations

Inbound and Outbound

Calling

●

Billing Adjustments and

Refunds

●

● Computer Proficiency

● Clerical Support

Call Volume and Quality

Metrics

●

CUSTOMER CARE REPRESENTATIVE 12/2018 to 11/2022

First Services Residential, Las Vegas, NV

BILLING SPECIALIST 04/2018 to 10/2018

USSA Insurance, Las Vegas, NV

WORK HISTORY

● Helped large volume of customers every day with positive attitude and focus on solutions Responded to customer needs through competent customer service and prompt problem- solving.

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Assisted call-in customers with questions about their accounts, emergency procedures, and contact info

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● Addressed customer complaints and mitigated dissatisfaction Educated clients on account services and resolved client inquiries regarding statement information and account balances.

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● Logged call information and solutions provided into internal database. Identified, researched and resolved billing variances to maintain system accuracy and currency.

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● Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

● Responded to customer concerns and questions on daily basis.

● Executed billing tasks and recorded information in company databases.

● Handled account payments and provided information regarding outstanding balances.

● Submitted special payment arrangements when needed and discussed accounts RESEARCH GROUP 11/2017 to 04/2018

Agency: Apple One, Las Vegas, NV

CLERK 06/2017 to 10/2017

Sunrise Children Foundation/WIC, Las Vegas, NV

TELLER 11/2012 to 06/2017

Nevada State Bank, Las Vegas, NV

SALES ASSOCIATE 06/2009 to 11/2012

Payless Shoe Source, Las Vegas, NV

ASSISTANT TEACHER 09/2007 to 03/2010

Clark County School District (CCSD), Las Vegas, NV

● Performed statistical, qualitative and quantitative analysis.

● Gathered, arranged and corrected research data

● Evaluated potential subject participants to assess suitability for planned studies. Conducting surveys over the phone and documented how many surveys were made during the day

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Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

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● Interacted with customers by phone, email or in-person to provide information. Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

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Informed and supported business leaders through consistent communication and administrative support duties.

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● Made reminder calls for next visit or rescheduled

● Filed back their profile in order and organized the files used the next day Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

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● Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine- driven approaches.

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Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

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● Handle large amount of currency for commercial transactions

● Activated fund transfers within different accounts Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

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● Provided positive first impressions to welcome existing, new and potential customers.

● Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise.

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● Prepared merchandise for sales floor by pricing or tagging.

● Solved customer challenges by offering relevant products and services.

● Maintained customer satisfaction with quick and professional handling of product returns. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

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Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.

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Provided one-on-one and group-based learning support to maintain student progress and development.

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Kept students on-task with proactive behavior modification and positive reinforcement strategies.

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Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.

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Las Vegas High School, Las Vegas, NV

06/2007

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

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