Customer Service Level Positions
Resume:
Richard Rizzo
Tempe AZ
*******.*******@*****.***
www.linkedin.com/pub/richard-rizzo/4/767/58a/
Experienced Recruiter and Staffing and Training Manager with a demonstrated history of working within the Human Resources industry. Skilled in Recruiting, Interviewing, Staffing, and Training. Strong HR Professional with a Bachelor of Science focused in Psychology from Penn State.
American President Lines – Remote Corporate Recruiter (Contract) 5/2021 – present
Work remotely to support American President Lines Nashville, Rockville, and Washington D.C. location on all direct hire needs both Union and Non-Union.
Post and manage positions in the applicant tracking system in SAP Success Factors in outside Sales roles.
Consistently source and screen candidates.
Perform interviews according to established process, including coordination of interviews with hiring managers
Draft offer letters and other documents as required for new hires.
Perform background checks and references.
Report directly to the VP of HR of parent company CMA-CGM
Shutterfly, Inc. – Staffing and Training Manager 11/2019 – 4/2021
Manage the contract staffing needs for our internal Manufacturing operations. Oversee recruiting, retention, and delivery of required temporary labor resources throughout the year and during peak holiday seasons in excess of 1200 contingent associates.
Work closely with our shift and production managers to understand labor requirements.
Manage relationship between Shutterfly and Outsource staffing vendors.
Research and understand regional staffing markets and propose changes to attract and retain seasonal workers.
Support and define recruiting strategies with staffing partner(s)
Ensure execution of all processes and reporting / dashboards related to seasonal outsource staffing.
Handle day to day outsource staffing issues across the manufacturing location.
Facilitate and implement continuous improvement and cost savings initiatives that will improve seasonal staffing execution.
Participate in contract staffing RFPs and manage staffing vendor relationship and or hiring processes.
Partner with applicable teams to build SLAs and monitor execution against metrics.
Collaborate with peers in other internal manufacturing locations.
Oversee onboarding process for any insourced seasonal workers in accordance with the defined labor plan.
Manage compliance requirements including but not limited to background standards, UHG compliance, applicable drug testing.
Coordinate/manages all site training initiatives in partnership with safety, quality, and manufacturing.
manage multiple projects and deliver results in a fast-paced, deadline-oriented environment.
Facilitate delivery - coordinate into the labor plan
Maintain training records (sign-off sheets)
Perform train the trainer classes (to the Leads or Techs that execute on the training in their assigned areas)
APL (America) LLC 3/2017 – 11/2019
Sr. Staffing Specialist, North America Region
Full-life cycle recruiting, candidate sourcing and screening. Draft salary proposals offer letters and other documents as required for new hires. Ensure all pre-hire assessments are performed, conduct background checks and references.
Deliver all facets of the recruitment process for APL North America (11 locations) in SAP Success Factors in outside Sales roles as well as Finance, Trad, Administrative, Customer Service Representatives, Marketing, to Executive level positions on a non-exempt and exempt basis. Mostly Union in our Nashville location.
Act as business partner with hiring managers to identify requisition requirements, skills sets, and sourcing strategies.
Build and maintain candidate pipeline in support of existing and anticipated business needs.
Conduct all New Hire Orientation.
Post and manage positions in the applicant tracking system.
Candidate sourcing and screening.
Manage third party vendors when engaged for contingent and direct placement recruitment support.
Perform interviews according to established process, including coordination of interviews with hiring managers.
Draft offer letters and other documents as required for new hires.
Perform background checks and references.
Sunrun 4/2015 – 3/2017
Corporate Recruiter (Contract)
●Responsible for high volume sourcing and filling of Inside Sales, Field Energy Advisors/Canvassers, Operations and Construction roles.
●Utilize numerous software for sourcing domestic and international candidates such as LinkedIn Recruiting, CareerBuilder, Jobing.com, Indeed, ZipRecruiter.
●Developed excellent relationships with hiring managers when it came to implementation of recruiting what type of candidate profiles best fit their needs for attracting top talent.
●Use Applicant Tracking System, Newton, to document and maintain all stages of the hiring process.
●Attend all local Career Fairs with Canvass Managers and colleagues to hire for Canvassing, Inside Sales Consultants, Solar Advisors, and other General and Administrative roles.
●Screen prospective candidates for Sales Development roles, evaluate credentials/qualifications based on specific role expectations and requirements.
International Cruise & Excursion (I.C.E.) 5/2014 - 3/2015
Corporate Recruiter
●Full lifecycle, high volume recruiting encompassing over 100 locations throughout the United States. Played a key role in building relationships with internal managers and external candidates.
●Developed and implemented creative recruiting plans and/or strategies in order to seek the best possible talent for the organization. Work closely with the HR department to collaborate and calibrate networking strategies.
●Provided full cycle recruiting and hiring for throughout the for various high level, customer service, sales, multiple specialty, and entry level, exempt and nonexempt positions.
●Developed and maintained strong working relationships with managers and co-workers to develop and execute recruitment strategies and processes to meet the ever-changing business priorities and deadlines.
TTEC 1/2009 – 4/2014
Corporate Recruiter
●Developed strategic, key relationships with the leadership team to expedite all high volume talent acquisition needs through Taleo, Sourcing off Job Boards, Networking, and Referral Programs.
●Filled General and Administrative and Sales vacancies in a timely, cost-efficient manner with the most qualified candidates. Provided feedback and recommendations to applicants and hiring managers regarding strengths and development needs of candidates.
●Networked and attended all potential outplacement/sourcing events including local universities, user groups, and minority associations through ATS Taleo.
EDUCATIONAL BACKGROUND
Penn State University – State College, PA
Bachelor of Science (BS), Psychology
SOFTWARE/WEB APPLICATIONS
MS Office Suite SAP Success Factors Ultimate Software
Taleo Newton LinkedIn (Sourcing)
G Suite Wufoo
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