Customer Service Administrative Assistant
Resume:
Alicia Hill
Experienced Customer Service Lead
Avondale, AZ 85323
****.******@*****.***
EXPERIENCE
KEY SKILLS —
Self-Driven
Training + Development
Leadership
Microsoft Office
Google Suite
Motivated to Exceed Goals
Attention to Detail
Great Verbal and Oral Communication
Management Skills
Organizational Skills
Certifications —
Insurance P&C license
EDUCATION —
Grossmont College
San Diego, CA
1999 to 2001
University City High school
San Diego, CA
August 1995 to June 1999
Licensed Insurance CSR
American Family Insurance - Phoenix, AZ - November 2015 to Present
Answer Insurance and billing related calls from customers, agents, employees, vendors, and third-party administrators
Partners with agency to provide seamless customer service.
Jointly identifies opportunities for process improvements and establishes and implements action plans to address them.
Premier support, Chat support, Training specialist
Asurion - Phoenix, AZ - May 2014 to November 2015
Improved the customer experience through a commitment to address customer concerns with speed, accuracy, and professionalism.
Resourceful, meets and exceeds productivity goals.
Customer focused representative with a proven capacity to troubleshoot issues
Introduced new learning methods to ensure total comprehension for all employees.
Pharmacy clinical review
Humana - Phoenix, AZ - February 2014 to May 2014
Provided excellent customer service with each customer interaction.
Checked status on prior authorizations for members and start new prior authorization on member medications.
Coordinated members medication information between pharmacy and doctor’s office
Customer Relations
Stream Global Services - Phoenix, AZ - February 2013 to February 2014
• Built Good rapport with each customer contact
• Resolved escalated calls
• Reviewed Billing Inquires
• Ordered new equipment
Office Manager
Paramount SEM - San Diego, CA – August 2011 to July 2012
Trained new hires
Handled escalated calls
Reviewed employees calls bi-weekly for quality
Maintained sales quotas and office morale
Administrative Assistant
Apple One-San Diego, CA – January 2011 to August 2011
Various companies; fulfilled clerical, administrative, customer service positions.
Customer Service Lead, Web Research, Dispatch
Cox Trader Publishing - San Diego, CA - September 2004 to September 2004
Handled escalated calls
Ensured Customer Satisfaction of service
Handled Monthly Team Incentives
Trained New Hires
Reviewed Weekly Stat Reports
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