Jacques C. Flores

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Address: Las Vegas, Nevada 89134

Phone: 725-***-**** Email: adtc9i@r.postjobfree.com Training and Operations Specialist

An accomplished and business savvy leader with many years of restaurant operations and people management experience. Skilled in managing relationships. Contract negotiations, and leading cross-functional teams to deliver high- quality customer support and food service with a keen focus on retention and business growth. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce coupled with proven abilities to understand people, backed by confidence to interact with individuals at all levels. Exceptional communication, presentation & people skills, the ability to grasp new concepts quickly and constructively. Skill Areas: Strategic & Operations Planning Staffing & Recruitment Budget Control Performance Management P & L Management Process Improvement Team Leadership Project Management Customer Service Leadership Strong People Skills Analytical Skills Team Management JACKSTRAINING WORLD, Las Vegas, Nevada,

September 2019-Present

Owner-Personal Development/Training

PROFESSIONAL CERTIFICATIONS

Certified through the International Sports Sciences Association (ISSA): Personal Training, Specialist in Bodybuilding, Strength & Conditioning, Nutritionist, Senior Fitness, Online Training:

Designation: “MASTER COACH”. Certified: National CPR Foundation PROFESSIONAL EXPERIENCE

Involved in recruiting, training, and building a formidable team of performers across different functional domains and implemented the best practice

Spearhead training and employee development programs for 33 franchises with 1500+ employees

Held full accountability for P&L, sales and marketing, maintenance, and safety and sanitation for seven full-service restaurants

Designed and implemented the strategy that fulfills the objectives, maximizes revenues, profits, and market share of the Company while streamlining overall operations pertaining to business development, and customer service Key Achievements:

Supervised continuous education to streamline IHOP standards and new initiatives instituted by the corporation to drive growth, profits, and performance

Raised brand awareness by organizing and running all offsite unique events

Coordinated and guided strategic operations planning, contributing to +5% sales growth every quarter and earning an“A” operator by IHOP in 2018

Hotcakes Inc., Palm Springs and Orange County, CA

Training Director /Operations Supervisor, January 2007 – September 2019 Jacques C. Flores

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Maximized efficiency and promoted personal and professional growth by certifying all managers through the IHOP Manager Certification Program

Directed executive-level consulting and operational advice to fourteen franchisees and twenty-nine restaurant managers to enhance financial infrastructure, marketing campaigns, recruitment and staffing initiatives, and corporate standards

Provided leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees.

Verified franchisees establish business plans appropriate to their size and Company’s strategic direction

Protected brand equity and value by ensuring consistent franchise execution and food safety delivery, approved products, procedures compliance, and menu compliance. Key Achievements:

Nurtured and Improved underperforming operations to the Top-level ranking across seven locations

Stimulated and improved annual sales by 7% over previous years through strategic planning, performance improvement measures, and building high-caliber teams

Created performance improvement plans to reduce the number of customer complaints to below the national average, earning a 90.6% rating in Mystery Shopper reports based on service levels

Successful at achieving an integral role as the trainer and developer for General Manager Certification, leading to 500+ internal staff certifications and 300+ Serv-Safe certifications through the National Restaurant Association

“I am fully vaccinated for Covid-19, and have received a Booster Shot” PRIOR EMPLOYMENT

Quick Food Services Director. Imperial Palace Hotel Experienced in Collective Bargaining Agreements.

District Manager, Carl's Jr, McDonald’s Corporation, Las Vegas, NV. PROFESSIONAL DEVELOPMENT & CREDENTIALS

MBA, Business Administration, Capella University

Bachelor of Science in Hotel and Restaurant Administration, University of Nevada, Las Vegas. Certified in administering, evaluating, and counseling in both EQ-i and EQ360 Assessments. National Restaurant Association: SERV Safe Certified. Technical Skills: Microsoft Office Suite and Internet. IHOP, Glendale, CA

Franchise Business Consultant, December 2002 - January 2007